Accidentally Sending the Wrong Message

Let’s Imagine a young couple building a house. They’ve worked with a builder and picked a colonial style for the exterior. It has the white columns and the wide porch with two rocking chairs. It has the tall windows and the warm wood trim. But suppose this couple is handy and has decided to finish off the interior on their own, with the help of YouTube University. They browse Pinterest for inspiration and find a style of rustic modern kitchen to set their hearts on (you know the kind I’m talking about - with the subway tile, white marble countertops, and stainless steel accents). Then, in their hunt for inspiration, they come across those industrial living spaces with exposed brick and black steel. They haven’t begun to feel overwhelmed yet, and so they save this style for their living room. One Pinterest board at a time, they add layers of paint colors, textures, and styles to the interior plans. Before they know it, the inside of the house looks like a Picasso: an uncomfortable collage of pieces that would otherwise be beautiful on their own. It’s easy to fall into this trap with any kind of design, and branding is no exception. Before someone starts piecing together visuals for their church, the smart thing to do is to consult a designer who specializes in brands and get a set of guidelines nailed down. We have names for styles because certain textures, colors, and shapes work together to create a particular curb appeal. Switch it up too often, and curb appeal turns into confusion.

If you’re a church that does sermon series graphics, then you might have struggled with how far to push the envelope in those visuals. Do you download the latest free template from Free Church Media or Ministry Designs dot com? Do you design them in-house? For us creatives, it’s enticing to explore and use new visuals every few months. But I want to encourage you to curb that impulse. Here’s why: Those unbranded templates and graphics can ultimately work against your brand. But wait, they’re not permanent - what’s so bad about them? Over time, these graphics become part of your brand, whether you like it or not. Using templates that are fun, fresh, and modern might feel like a good way to keep things interesting, but over time that variety adds up into noise. Over time, too much variety accumulates into noise. Instead of your sermon graphics reinforcing your brand, they can start to pollute it. They start to appear disjointed and random when you sample them as a whole. To protect your brand, you need a common thread woven throughout. This is why brand guidelines are so important. They provide a fixed scope for visual styles. Robust brand guidelines will tell you not only what that common thread is, but how it should be integrated in different contexts. If you’re worried about your sermon graphics polluting your brand rather than reinforcing it, check your brand guidelines to see if there’s a way to bring that free template into alignment. If you don’t have brand guidelines, consider having some created. It’s a great way to get the most out of your existing logo and can help you add variety to your church’s communications, without feeling random.

Building a brand isn’t as hard as you might think. When you boil it down, all you have do is decide what you want to be known for and work backwards from there. If you’re in ministry, you already have a “why,” but your core message (“what”) is the first building block. To turn that core message into a brand, you need two more ingredients: A communication plan (“how”), and consistent repetition. Distilled into three steps: Choose what you want to say Choose how you want to say it Say it over and over again in different ways Summed up in a formula: Brand = Message + Delivery + Repetition

This topic is one that goes wide and deep, so I’m going to try and give a 30,000ft snapshot. A church’s identity is made up of the themes and threads from its unique past, present, and future - things which make that church distinct from the church down the road. Visual identity is the symbolic representation of that, which is why it goes so much deeper than a logo or carpet color. Turning a church identity into something visual is a tricky process, but not impossible. Here’s my thesis: Starting with your intangible identity is the only way to create a meaningful, long-lasting, and copycat-proof brand. Let’s say you hire a graphic designer to create a beautiful visual identity that’s based on your preferences and current design trends. What happens in two years when those preferences and trends have changed? By going deep on your church’s intangible identity, you can emerge from the woods with a look that actually captures the uniqueness of your church and lasts for decades. Your visual identity won’t be able to be copied or replicated, because it’s grounded in the stuff that makes your local church, "local". Otherwise, you’re probably just copying someone else.

For those of us that read books, we quickly find a favorite author who we can’t put down. I’m curious how well you really know yours. If I put five excerpts by different authors in front of you, could you tell which one was written by your favorite author? What would give it away? I’m a fan of sci-fi, and my favorite author is currently Blake Crouch. He writes with a unique combination of vivid detail and grungy vocabulary. I like to think I could absolutely tell when a book is written by him. This identifying power of the words we choose and the tone we use is one of the key elements in branding. When a brand is polished, refined, and bolstered, it would be a mistake to leave out defining the word choice and tone of voice that brand speaks with. Tend your whole brand, and choose a tone of voice that will reinforce your message.

Marshall McLuhan was a Canadian communication theorist who coined the phrase, “The medium is the message.” In other words: how you choose to say something changes what your audience walks away with. McLuhan’s point was that each medium doesn’t just deliver your message - it shapes it and sends unspoken signals like: The value you place on the relationship How urgent or serious something is How you want to be perceived Let’s look at an example. Sending a text message says, “I want to be quick and efficient.” A phone call says, “This is personal.” The words exchanged can be the same, but the vibe of that medium changes what message actually gets received. Effective branding is effective communication, so it’s important to understand this idea! Here are a few church-specific examples: Animated sermon graphics say, “We care about looking fresh and young.” A church-wide email newsletter says, “We expect our members to stay informed.” Hand-written note cards from a pastor or staff member say, “You are known and cared for.” You have core ideas and feelings about your church that you want your congregation and community to “get.” The medium can either supercharge or neutralize the power of those ideas. If they’re not getting it, you might want to find a different way of presenting it.

Messaging might be the trickiest part of brand-building, but it’s also the most important. While you want to stay consistent over time, there are ways to evaluate, tweak, and test your messaging so that it doesn’t become stale. Today, I want to look at the five steps that branding experts use for messaging refinement and apply it to a church context. By the end, you should have a good idea of how to make messaging adjustments (and if you need to at all). 1. Clarify the Core Ask yourself: “What exactly are our distinctives, and are they stated in a way people actually remember and repeat?” Here’s a practical test: Ask 5-10 people (leaders, members, new attendees) to describe the church’s mission/values in their own words. If responses vary widely or miss the mark, your messaging might lack clarity or memorability. 2. Dual-Audience Check I've written before about how church communication is unique because you have two audiences: a congregation and a community. Because of this, you need a way to evaluate your messaging with each. Congregation Filter: Does our messaging reflect the lived experience of our members? Do they feel seen and represented in our voice and values? Use quick polls, post-service questions, or a digital survey to find out. Community Filter: Would someone unfamiliar with church language understand and connect with this? Use the “Unchurched Neighbor Test”: Could someone not part of the church understand what you’re about from your website, signage, or social media? 3. Content Consistency Audit Review 3 to 5 pieces of existing content you’ve published in the past. These can be things like your website homepage, social media bio, flyer, sermon intro, or email footer. Are our distinctives clearly communicated here? Is the tone consistent and reflective of who we are? Is this memorable, clear, and people-centered… or is it vague and insider-focused? I recommend creating a simple scoring scale (1 - 5) so you can easily compare and evaluate each piece of content. 4. Decide on the Level of Tweak Needed Use this matrix to figure out how much you might need to adjust course with your church's brand messaging: 5. Small-Scale Testing It’s nerve-racking, but there’s no better way than real-world testing to know if you’ve made a meaningful change. Try your adjusted tagline, mission statement phrasing, or value summary in a few formats (social post, bulletin blurb, sermon series). Then, watch for engagement and organic adoption by your congregation. If people start using your new language on their own, you’re on the right track.

Got a website for your church but it’s missing that extra-clean, professional look? I’ve got four tips for you today that are guaranteed to make it better. If you do these things, your web visitors will have an easier time finding what they’re looking for and you’ll have more people walking through your church’s digital front door. 1. Be Selective with Content The more different pieces of content there are on your site, the less likely visitors are to read any of it. Reduce the amount of information you’re presenting and cut any text that isn’t absolutely necessary. Pro tip: write as if you’re explaining your church to a total stranger at a 4th grade reading level. Here are a few practical ways to slice and dice: Headings should be between 1-10 words Paragraphs should be less than 50 words Use bulleted lists instead of sentences with commas 2. Increase Font Sizes If your content has been distilled to follow the word counts above, you’ll be able to bump up the size of your headings and body copy. This makes the site easier to skim, and helps older readers who might struggle with small text. I recommend 20-25px for body text, and 48-72px for your largest heading. 3. Provide a Clear Call to Action If someone happens to land on your website, you want to give them a clear next step, just like you would for a visitor who to your church on Sunday morning. Whether that’s filling out a digital connection card or watching your service livestream, make sure that there is a stand-out action someone can take, and that each button says exactly what it does. Pro tip: Avoid links and buttons that say like “Learn More” or “Click Here.” Instead, use labels that are specific and tell the user what to expect when they click that particular button. 4. Prioritize Menu Items Just like cutting down text, you also want to reduce the number of options you’re presenting to visitors. I’m working on a website refresh right now with an organization whose old website had FIFTY FIVE different links in the main menu. The decision paralysis and brainpower it takes to find what you’re looking for can get overwhelming very fast. Try to limit your main menu to 5 options or less. You can always link to additional pages from one of those main pages, but this approach keeps everything organized and easy to navigate.

Just use red? Can it really be that simple? Red is historically a color used by churches of all denominations, and it checks all the boxes I’ve mentioned so far in this color selection series. ✅ It makes a bold hero color and contrasts with both white and black. ✅ Among other biblical tie-ins, red symbolizes the blood of Christ that is offered in the gospel. ✅ Almost every church building or location has some form of red that can be sampled for a close match. There are an infinite number of shades of red that can work for a church brand identity. Even if you’re not using red as one of your core colors, see if there’s a place for it in your supporting color palette. P.S. This week I’m focusing on church brand color selection principles, which I’ve gathered the hard way from years of church rebrands. If you want the complete guide, I’ve collected all of the principles into a single post here.

Carefully crafting color categories can catalyze cohesion. Alliteration aside, the categories or buckets you sort your colors into will determine the overall look and feel of your church’s brand. If you try to use too many colors spread out across different channels, your visual identity can start to feel incoherent and disjointed. Core colors Keeping the visual identity unified is why we normally pick 2 to 4 “core colors,” which are the duo, trio, or quartet that glue your whole brand together. Core colors can help focus the look of the brand and make it recognizable by a particular combination of colors alone. This also means core colors must be used and guarded more carefully than other colors. Supporting colors Supporting colors are generally taken from other parts of the color spectrum. We do this to add a certain level of variety and depth to the overall brand. Having supporting colors sprinkled in throughout your brand helps prevent it from being strictly monochromatic, which can come across as flat or boring. Even if your core colors aren’t monochromatic, they can be easy to overuse, diluting their impact and handicapping their ability to grab attention. So, to sum up, distinguishing between core colors and supporting colors is all about proportions and ratios. Disproportionate use of even the perfect palette can send the wrong message, so prioritize which colors you want to stand out and maintain that balance. P.S. This week I’m focusing on church brand color selection principles, which I’ve gathered the hard way from years of church rebrands. If you want the complete guide, I’ve collected all of the principles into a single post here.

Look for symbolism Just like with your church logo, you’ll want layers of meaning and depth behind your church color choices. One way to accomplish this is through symbolism. Colors are symbolic because they can bring to mind a mix of material things and abstract ideas. Here are a few examples… but before I share them with you, keep in mind that these colors are broad and have many different meanings associated with them. The symbolism I’m focusing on here is related specifically to churches, and how a church might use these for their brand colors. Don’t start using them without doing your own research as well. Okay, with that out of the way, here are some color symbolism examples: Gold Gold can communicate permanency, age, and class. It symbolizes kingship, wealth, and light. Orange Orange can communicate energy, friendliness, and youthfulness. It symbolizes flowers, fire, and sunsets. Red Red can communicate courage, warmth, and gravity. It symbolizes blood, life, love, and sometimes purity. Purple Purple can communicate spirituality, depth, and confidence. It symbolizes royal robes, heaven, and wisdom. Teal Teal can communicate balance, peace, and renewal. It symbolizes healing, water, and growth. If you want to go deeper, here’s where you can read more on color symbolism and usage (from a secular source). P.S. This week I’m focusing on church brand color selection principles, which I’ve gathered the hard way from years of church rebrands. If you want the complete guide, I’ve collected all of the principles into a single post here.

Brand colors aren’t always black and white (wink), so this week I’m answering the following questions: How do you get buy-in and agreement on what the colors should be? How do you know which colors to use more and which to use less? How do you stay confident in your colors over years and years? Those questions all have the same answer: timeless color selection principles. I’m giving you mine, which I’ve gathered the hard way from years of church rebrands. If you want the complete guide, I’ve collected all of these principles into a single post here. Sample Everything In a vacuum, it’s easy for one person to pick colors that “look good.” But when the stakes are high and the colors have look good to more people in more contexts, suddenly things get trickier. Sampling colors from the real world can be a great starting point for palettes that feel cohesive and familiar. Palettes taken from nature, architecture, and even human features translate surprisingly well to both digital and print. Scottish tweed makers will go out into the countryside, capture a swatch of colors from their environment, and use those colors in their designs. What’s stopping us from doing the same thing? Find or take a photo of your church building, its surroundings, or something in your environment that fits the aesthetic you’re going for. Pull the image into a tool like Coolors.co and start sampling. You’ll notice that the palettes you can create will have light colors in the highlights of the image, dark colors in the shadows, and mid tones which are more vibrant or less vibrant. You’ll want at least one of each. Then, when you’re feeling good about a particular palette, you can go beyond the screen to a Home Depot or Sherwin Williams paint store. Gather swatches close to the colors in your palette, and compare them in different real-life environments. If you follow these steps for sampling, it’s hard to go wrong.