Can You Promote Fellowship Through Interior Design?

Have you heard the term "visitor journey?" A good rule of thumb for churches is that a visitor should have no less than 5 brand “touchpoints," or places where they can interact with your brand. The best way I've found to identify those touchpoints is to think about your visitor journey. What do they see? Who do they talk to? How long do they spend in each place? This is critical to get right for larger churches, but it also applies to a church plant reaching their community for the first time. Here’s a starter outline of a visitor journey: Visitor finds you online (do they see photos of your people, building, or logo?) They drive up to your parking lot (do they see the same people, building, and logo?) They walk inside (do they see wayfinding? A welcome banner? A greeter with a name tag?) They sit down in the sanctuary (do they see at least one announcement slide that is relevant to them? What about in the bulletin?) I’ll let you continue your list from there, but here's the thing: If you can’t remember what your visitor journey looks like, your visitors probably aren’t remembering your church either.

After finishing a rebrand project, I used to caution clients against using their new logo on everything, warning them about the dangers of "brand fatigue." I've changed my perspective on this now. It feels counterintuitive, but your brand should be 99% repetition and 1% novelty. As a ministry leader, you'll get tired of hearing your core values long before your audience even remembers one of them. You'll be dreaming in only your brand colors before anyone even notices that there's an intentional palette. In fact, there was a study done to see how well regular people could recall major brand logos from memory. The results were pretty shocking. If regular people struggled to remember the TARGET logo, then your church probably doesn't have to worry about "over-branding." That said, there's a simple principle that can help you give your church more brand "touchpoints" without going overboard and getting on anyone's nerves. I’ll talk about that in the next one. See you there!

Got a website for your church but it’s missing that extra-clean, professional look? I’ve got four tips for you today that are guaranteed to make it better. If you do these things, your web visitors will have an easier time finding what they’re looking for and you’ll have more people walking through your church’s digital front door. 1. Be Selective with Content The more different pieces of content there are on your site, the less likely visitors are to read any of it. Reduce the amount of information you’re presenting and cut any text that isn’t absolutely necessary. Pro tip: write as if you’re explaining your church to a total stranger at a 4th grade reading level. Here are a few practical ways to slice and dice: Headings should be between 1-10 words Paragraphs should be less than 50 words Use bulleted lists instead of sentences with commas 2. Increase Font Sizes If your content has been distilled to follow the word counts above, you’ll be able to bump up the size of your headings and body copy. This makes the site easier to skim, and helps older readers who might struggle with small text. I recommend 20-25px for body text, and 48-72px for your largest heading. 3. Provide a Clear Call to Action If someone happens to land on your website, you want to give them a clear next step, just like you would for a visitor who to your church on Sunday morning. Whether that’s filling out a digital connection card or watching your service livestream, make sure that there is a stand-out action someone can take, and that each button says exactly what it does. Pro tip: Avoid links and buttons that say like “Learn More” or “Click Here.” Instead, use labels that are specific and tell the user what to expect when they click that particular button. 4. Prioritize Menu Items Just like cutting down text, you also want to reduce the number of options you’re presenting to visitors. I’m working on a website refresh right now with an organization whose old website had FIFTY FIVE different links in the main menu. The decision paralysis and brainpower it takes to find what you’re looking for can get overwhelming very fast. Try to limit your main menu to 5 options or less. You can always link to additional pages from one of those main pages, but this approach keeps everything organized and easy to navigate.

I see too many churches missing chances for continued visitor engagement. Does this sound familiar? “Thanks for attending, follow us on Facebook for announcements!” Giving people a link to your social media page isn’t bad, but there is a much better way to encourage visitors to continue engaging with your church. Most people are coming to church with the intention of getting something deeper than what they can get online. So give them that! Instead of asking something of them, offer them something that they would be crazy to say no to. Here are the three easy and effective ways to do that: 1. Next Steps After What They Just Got This is an easy one. Offer visitors the next thing that follows from how they just engaged. Why? If they came for a worship conference or at a summer camp, the next steps are going to be activities like discipleship, Bible studies, and community. If they experienced the power of the gospel and God’s people at the event, they’re going to naturally want this. And, if you’re like most churches, these are all programs that your church already offers! 2. More of the Same Thing Offer visitors more of the same thing they just experienced. This is helpful in circumstances where the engagement is something your church participates in on a regular basis. If you have a weekly cadence of a Wednesday night Bible study for Sunday morning worship, and a visitor attends for that particular event, offer them an easy way to continue to come. This offer should somehow make attending next week even easier. 3. Something Similar But Better This one is pretty self explanatory. If a visitor is attending a Wednesday night community bible study, offer them a small group of people in your church where they’ll go deeper and get to study over a longer period of time with people they know. If someone visits a Sunday morning worship service, offer them Wednesday night worship or a prayer meeting. Following these three strategies will help you guide visitors along the journey of engaging and identifying with your church, so that they can ultimately join.

A friend told me they have a saying in sales world, “Confused people never buy.” It’s a maxim to keep rookie salesmen from making the critical mistake of overloading their prospects with information.Instead of focusing on one or two unique benefits of the product, they’ll talk about all the little complex features. But this is actually counterproductive. Seasoned salesmen know that people buy when they have the most clarity around just one or two pieces of information. Here’s the question: does your church brand promote clarity or does it create confusion? Like it or not, branding can easily be the difference between visitors who don’t come back and excited new members who join. Tend your brand in a way that tells a simple, coherent story. P.S. Simple and clear doesn’t always mean easy. That’s why I offer a complete rebrand package for churches who are tired of mismatched branding and want a permanent fix.

People attend your church for a reason. Don’t be afraid to ask your congregation what that reason is. I grew up in the church, but it wasn’t until adulthood that I realized how significant the local church is in God’s plan for his kingdom. Christ meets the spiritual needs of his Church generally, but he also meets our individual needs through individual, unique, local churches with unique identities. Maybe you’re the only reformed church within driving distance. Maybe you’re the most hospitable church with young families. Whatever the reason is, there’s a need that your church uniquely meets for your members. Identify that, and you have the foundation for a galvanizing brand.

We often think of form and function as a dichotomy. Sacrificing beauty for efficiency is putting function over form. Making something sleek and attractive at the cost of performance is putting form over function. Here’s my hot take: The form-function dichotomy is wrong. Form and function are two sides of the same coin. The name of the coin is elegance, or more simply “goodness.” And God saw everything that he had made, and behold, it was very good. — Genesis 1:31a We don’t assess beauty in a vacuum. If a thing doesn’t accomplish its purpose, can it be beautiful? The Roman aqueducts were built with masterful craftsmanship and still stand to this day, 2000 years later. They transported millions of gallons of water over a hundred miles, making them extremely functional. But would they be beautiful if they didn’t work? If a thing’s only purpose is to be beautiful, does it matter if it can do anything else?

A few months ago, Crossway released The Dyslexia-Friendly Bible, featuring a new font they called “Grace.” The design team took a data-driven approach, carefully studying and testing what tiny details makes a font more accessible for dyslexic readers. This Bible also featured special design touches to make the reading experience more approachable, and less fatiguing. The team working on the design used existing studies, focus groups, and user testing to optimize things like paragraph spacing and line height (and other technical specs we designers are thinking about all the time). The end result was a beautiful product that is already changing the way thousands read and access God’s Word. This brings me the same joy as when the Scriptures are translated into a new language. Praise God! It’s also a good reminder that intentional design can make your localized vision and message accessible to a previously “unreached” people group. Are you studying what prevents your congregation and community from "getting" it?

If you have a good sense of fashion or a job that requires professional attire, you may have at one point gotten a custom-fitted suit. I’ve done this myself, and it felt great to have a jacket and pants that had been tweaked to fit my measurements. But the next level up is something I’ve never done, and that’s getting a custom-tailored suit made from scratch, with full customization of every detail. Unless you’re lucky and have a very specific body-type and build, you probably won’t find an existing garment that fits you as well as a bespoke suit would. I had a friend who got this done right after college, and I remember thinking, “Boy, I buy my shirts at TJ-Maxx, but he’s a real adult.” Here’s the application: Getting a custom-tailored suit signals personal maturity. In a similar way, getting a custom-tailored visual identity signals organizational maturity. For a visual identity to be custom-tailored means each part is carefully crafted to fit your organization. The logo is designed to represent your vision. The wordmark is tweaked and hand-picked to evoke a particular feeling. The colors are harmonized to stand out in your local context. Getting a bespoke visual identity signals organizational maturity. Bonus: If you have a custom-tailored suit with a very specific look, you probably don’t have to worry about theft - It won’t fit just anyone who tries it on.

I want to share a quick story to illustrate the danger of cognitive blind spots. Every night, we bring our 7 goats, 20 chickens, and two dogs inside a perimeter of electric netting. I could do this routine blindfolded in my sleep. But this time something was different, and I almost missed it. To power the fence, we have a switch and an energizer mounted next to a hay bale, but what I almost didn’t notice was that the fence charger had disappeared. I flipped the switch on and turned toward the house when I heard a quiet “click” sound coming from the ground, under a pile of hay. The energizer had been knocked off its mount and was totally concealed under loose hay and straw. I was so used to my routine that I didn’t even notice when something critical was missing. Here’s the point: Something can be wrong or missing right under our noses, and we don’t notice because we aren’t looking for it. It’s why people bring in outside perspectives, and it’s how I’m able to help churches with their design and branding. If you’re not keeping tabs on everything all the time, or if you don’t know what to look for, you’ll probably miss something.