Clear Beats Clever

For those of us that read books, we quickly find a favorite author who we can’t put down. I’m curious how well you really know yours. If I put five excerpts by different authors in front of you, could you tell which one was written by your favorite author? What would give it away? I’m a fan of sci-fi, and my favorite author is currently Blake Crouch. He writes with a unique combination of vivid detail and grungy vocabulary. I like to think I could absolutely tell when a book is written by him. This identifying power of the words we choose and the tone we use is one of the key elements in branding. When a brand is polished, refined, and bolstered, it would be a mistake to leave out defining the word choice and tone of voice that brand speaks with. Tend your whole brand, and choose a tone of voice that will reinforce your message.

Marshall McLuhan was a Canadian communication theorist who coined the phrase, “The medium is the message.” In other words: how you choose to say something changes what your audience walks away with. McLuhan’s point was that each medium doesn’t just deliver your message - it shapes it and sends unspoken signals like: The value you place on the relationship How urgent or serious something is How you want to be perceived Let’s look at an example. Sending a text message says, “I want to be quick and efficient.” A phone call says, “This is personal.” The words exchanged can be the same, but the vibe of that medium changes what message actually gets received. Effective branding is effective communication, so it’s important to understand this idea! Here are a few church-specific examples: Animated sermon graphics say, “We care about looking fresh and young.” A church-wide email newsletter says, “We expect our members to stay informed.” Hand-written note cards from a pastor or staff member say, “You are known and cared for.” You have core ideas and feelings about your church that you want your congregation and community to “get.” The medium can either supercharge or neutralize the power of those ideas. If they’re not getting it, you might want to find a different way of presenting it.

Messaging might be the trickiest part of brand-building, but it’s also the most important. While you want to stay consistent over time, there are ways to evaluate, tweak, and test your messaging so that it doesn’t become stale. Today, I want to look at the five steps that branding experts use for messaging refinement and apply it to a church context. By the end, you should have a good idea of how to make messaging adjustments (and if you need to at all). 1. Clarify the Core Ask yourself: “What exactly are our distinctives, and are they stated in a way people actually remember and repeat?” Here’s a practical test: Ask 5-10 people (leaders, members, new attendees) to describe the church’s mission/values in their own words. If responses vary widely or miss the mark, your messaging might lack clarity or memorability. 2. Dual-Audience Check I've written before about how church communication is unique because you have two audiences: a congregation and a community. Because of this, you need a way to evaluate your messaging with each. Congregation Filter: Does our messaging reflect the lived experience of our members? Do they feel seen and represented in our voice and values? Use quick polls, post-service questions, or a digital survey to find out. Community Filter: Would someone unfamiliar with church language understand and connect with this? Use the “Unchurched Neighbor Test”: Could someone not part of the church understand what you’re about from your website, signage, or social media? 3. Content Consistency Audit Review 3 to 5 pieces of existing content you’ve published in the past. These can be things like your website homepage, social media bio, flyer, sermon intro, or email footer. Are our distinctives clearly communicated here? Is the tone consistent and reflective of who we are? Is this memorable, clear, and people-centered… or is it vague and insider-focused? I recommend creating a simple scoring scale (1 - 5) so you can easily compare and evaluate each piece of content. 4. Decide on the Level of Tweak Needed Use this matrix to figure out how much you might need to adjust course with your church's brand messaging: 5. Small-Scale Testing It’s nerve-racking, but there’s no better way than real-world testing to know if you’ve made a meaningful change. Try your adjusted tagline, mission statement phrasing, or value summary in a few formats (social post, bulletin blurb, sermon series). Then, watch for engagement and organic adoption by your congregation. If people start using your new language on their own, you’re on the right track.

Got a website for your church but it’s missing that extra-clean, professional look? I’ve got four tips for you today that are guaranteed to make it better. If you do these things, your web visitors will have an easier time finding what they’re looking for and you’ll have more people walking through your church’s digital front door. 1. Be Selective with Content The more different pieces of content there are on your site, the less likely visitors are to read any of it. Reduce the amount of information you’re presenting and cut any text that isn’t absolutely necessary. Pro tip: write as if you’re explaining your church to a total stranger at a 4th grade reading level. Here are a few practical ways to slice and dice: Headings should be between 1-10 words Paragraphs should be less than 50 words Use bulleted lists instead of sentences with commas 2. Increase Font Sizes If your content has been distilled to follow the word counts above, you’ll be able to bump up the size of your headings and body copy. This makes the site easier to skim, and helps older readers who might struggle with small text. I recommend 20-25px for body text, and 48-72px for your largest heading. 3. Provide a Clear Call to Action If someone happens to land on your website, you want to give them a clear next step, just like you would for a visitor who to your church on Sunday morning. Whether that’s filling out a digital connection card or watching your service livestream, make sure that there is a stand-out action someone can take, and that each button says exactly what it does. Pro tip: Avoid links and buttons that say like “Learn More” or “Click Here.” Instead, use labels that are specific and tell the user what to expect when they click that particular button. 4. Prioritize Menu Items Just like cutting down text, you also want to reduce the number of options you’re presenting to visitors. I’m working on a website refresh right now with an organization whose old website had FIFTY FIVE different links in the main menu. The decision paralysis and brainpower it takes to find what you’re looking for can get overwhelming very fast. Try to limit your main menu to 5 options or less. You can always link to additional pages from one of those main pages, but this approach keeps everything organized and easy to navigate.

Carefully crafting color categories can catalyze cohesion. Alliteration aside, the categories or buckets you sort your colors into will determine the overall look and feel of your church’s brand. If you try to use too many colors spread out across different channels, your visual identity can start to feel incoherent and disjointed. Core colors Keeping the visual identity unified is why we normally pick 2 to 4 “core colors,” which are the duo, trio, or quartet that glue your whole brand together. Core colors can help focus the look of the brand and make it recognizable by a particular combination of colors alone. This also means core colors must be used and guarded more carefully than other colors. Supporting colors Supporting colors are generally taken from other parts of the color spectrum. We do this to add a certain level of variety and depth to the overall brand. Having supporting colors sprinkled in throughout your brand helps prevent it from being strictly monochromatic, which can come across as flat or boring. Even if your core colors aren’t monochromatic, they can be easy to overuse, diluting their impact and handicapping their ability to grab attention. So, to sum up, distinguishing between core colors and supporting colors is all about proportions and ratios. Disproportionate use of even the perfect palette can send the wrong message, so prioritize which colors you want to stand out and maintain that balance. P.S. This week I’m focusing on church brand color selection principles, which I’ve gathered the hard way from years of church rebrands. If you want the complete guide, I’ve collected all of the principles into a single post here.

A couple of years ago, I tried to talk a church out of hiring me for a rebrand. The church had an outdated logo and the leadership had a new vision/mission statement they were beginning to push. Here’s why I hesitated: the church was running 400+ members/regular attenders and I couldn’t believe they didn’t have someone from their own congregation with design expertise. Here’s how the conversation went with the pastor (we’ll call him Jake). Braden: “So why rebrand with my help? Isn’t there anyone in your church already who is a graphic designer?” Jake: “We’ve got a couple of people with a creative background, but nobody who’s up to the task of a complete rebrand.” Braden: “Surely they could work as a team to design it?” Jake: “Here’s the thing: we don’t want to put people in a position where they’re stepping on each other’s toes. We want this to be a unifying thing for our church - not a divisive thing.” Braden: “Hmm… if you’re sure…” Jake: “Bringing in an outside expert helps us avoid those situations. Plus we know we’ll get a better result in the end that we won’t have to second-guess in a few years.” Now, a few years later, Jake is still using that brand identity to reinforce his vision and communicate effectively in their thriving church. It turns out, he wasn’t the only one who feels that way. For many church leaders, bringing in a believer with expertise and an outside perspective is the clear best choice.

Sometimes we need to be confronted about how bad a situation really is. It’s too easy to develop blind spots over time, and your branding isn’t an exception. Like an untended vine, it can quickly get out of control. So here are ten warning signs that you might need help reigning in that branding. You cringe when you hand out a business card or flyer Your social media pages all have a different profile picture You have to hunt for your main logo file on a regular basis There are more than 3 fonts used on any given flyer, banner, or bulletin You don’t have the original HEX codes for your core colors Outdated materials and web pages still surface every few months to haunt you You’re seeing more unofficial logos than official ones used in the wild Your staff or volunteers don’t feel equipped to make the church “look good” online Your website, wayfinding, and bulletin look they’re from three different eras You’re constantly reinventing visuals, changing styles, or revising logos because nothing sticks If several of these sound like you, it might be time to consolidate and clean up. Or, it might be that you’re transitioning, and you need to start from scratch with a new and fresh look as you start this new chapter. Either way, consider getting professional help. I work with churches specifically to solve those problems with their branding. Contact me here, and we’ll talk about what it looks like for me to help you design an identity that reflects your God-given vision and lasts for decades.

Recently I shared a story about a church who was threatened with a lawsuit due to a similar logo. But that was probably just a fluke - is spending the time and money on a trademark really necessary? As it turns out, there are other cases of trademark battles involving churches, and more nuanced reasons to venture down the trademarking path. I’ve been learning about this process lately, so I figured I would share what I’m learning here and contextualize it for churches. With that, here are five reasons you might want to trademark your church name and logo. 1. You’ve been confused with other organizations This first one should be obvious, but trademarking your church’s name and logo is the best way to prevent organizational identity theft and brand abuse. In 2010, the International House of Prayer (IHOP), faced a trademark infringement lawsuit from the restaurant chain International House of Pancakes, also known as IHOP. The restaurant chain alleged that the ministry’s use of the acronym “IHOP” and the website domain “ihop.org” caused confusion and diluted its brand. Although the lawsuit was eventually dropped and settled out of court, the ministry agreed to rebrand itself as IHOPKC to distinguish itself from the restaurant chain. 2. You sell merchandise If you’re selling books, shirts, or creating digital resources under your church’s name, a trademark can help you maintain control over the brand. As soon as you start putting your name or logo on merchandise like shirts, mugs, hats, books, etc., you’re entering the realm of commerce. A trademarked image and name helps you protect your church’s right to sell those products without worrying about knock-offs or competing merch. Otherwise, another church could copy your image for their own merch and start profiting off it. Online platforms like Amazon, Shopify, and Etsy will sometimes even require you to trademark your brand, rather than run the risk of stores impersonating you. 3. You create media resources Similar to physical products, digital products can be replicated, resold, or changed without your permission, which can quickly turn into a huge headache. In fact, digital products are even more vulnerable than physical products because they are easier to make and distribute copies of. Media resources like trainings, devotionals or Bible-reading plans, and paid digital content (even if it’s just raising support for a campaign) can all be exploited without trademark protection. 4. You’re expanding digitally In that same vein, creating content online can become more complicated as your brand and audience grows. Even if there’s no money changing hands, your church’s reputation is an asset that can be maligned or challenged. All that to say, if you’re expanding online (websites, social media, podcasts), you probably want to think about trademarking sooner than later. 5. You’re expanding geographically If you’re starting satellite campuses, or gaining regional/national recognition, trademarking helps protect your brand across state lines. At the end of the day, without proper trademark protection, your name or logo can be used by others, leading to confusion or association with unrelated or even opposing groups.