Confused People Never Join

Have you heard the term "visitor journey?" A good rule of thumb for churches is that a visitor should have no less than 5 brand “touchpoints," or places where they can interact with your brand. The best way I've found to identify those touchpoints is to think about your visitor journey. What do they see? Who do they talk to? How long do they spend in each place? This is critical to get right for larger churches, but it also applies to a church plant reaching their community for the first time. Here’s a starter outline of a visitor journey: Visitor finds you online (do they see photos of your people, building, or logo?) They drive up to your parking lot (do they see the same people, building, and logo?) They walk inside (do they see wayfinding? A welcome banner? A greeter with a name tag?) They sit down in the sanctuary (do they see at least one announcement slide that is relevant to them? What about in the bulletin?) I’ll let you continue your list from there, but here's the thing: If you can’t remember what your visitor journey looks like, your visitors probably aren’t remembering your church either.

These days everybody and their dog are expected to have a website. Why is that? The reality is that it’s hard to exist without a digital presence. Tending your brand in the real world is only half the battle. Some churches will leverage social media platforms and tools like Church Center to do their basic functions of event planning, send emails, and make announcements. This can check off the basics, but there’s a critical way your website can make your brand truly galvanizing and memorable. Done right, your website is where your logo, photography, color, and copywriting tone of voice intersect with and reinforce your vision, mission, values, and origin story. I’ll go deeper on these in future posts. The point is: all those things become missed opportunities if you don’t have a digital hub for your brand. Tend your brand digitally too.

People attend your church for a reason. Don’t be afraid to ask your congregation what that reason is. I grew up in the church, but it wasn’t until adulthood that I realized how significant the local church is in God’s plan for his kingdom. Christ meets the spiritual needs of his Church generally, but he also meets our individual needs through individual, unique, local churches with unique identities. Maybe you’re the only reformed church within driving distance. Maybe you’re the most hospitable church with young families. Whatever the reason is, there’s a need that your church uniquely meets for your members. Identify that, and you have the foundation for a galvanizing brand.

As the ways to communicate online and with technology expands, so does the number of places your logo and colors need to be kept up to date. Your logo has to be replicated across every platform on dozens if not hundreds of profile pictures and thumbnails. And you’re probably using more online services than you think. In fact, the only thing holding some churches back from rebranding is the simple logistical costs of transitioning. That’s why it’s more important than ever to have a timeless visual brand. For every additional year your branding stays relevant, you’re saving ministry dollars on the costs of a rebrand. Conversely, a DIY or cheap logo that’s fresh but doesn’t stand the test of time is costing you money in the long run.