Do’s and Dont’s of Church Way-Finding Signs

How do you describe and brand your church without scaring visitors away or pretending to be something you’re not? Pastors will try, and most of the time the result is something like “We’re a church for everyone.” Or in more words, “We’re a welcoming community of people who love God and want to see the gospel reach every nation.” That’s great - so is every other Protestant church! This is a mistake I see pastors making all the time with their distinctives - stop it! What church leaders are trying to communicate (most of the time) is something like “we won’t turn you away because you’re different,” or “we’re welcoming and not judgmental.” But being hospitable and welcoming are just general marks of a Christian community, not distinctives. It’s great that you can say those things about your church, but they’re not something your congregation will rally around. Those things don’t give people a sense of unique belonging or identity, because they describe every other church. When you say, “We’re a church for everyone,” what you’re actually saying is, “We don’t know who we are.” I can hear some of you thinking “But we’re just your average church. The only thing distinctive about us is our street address!” I’m not saying you should pretend to be something you’re not. And I’m also not saying that every church should be trying to put their own spin on the gospel. Here’s my point: God is uniquely using your church to reach a specific group of people who are, by definition, not “everyone.” Rather than blurring the edges of that calling to be more inclusive or not scare people away, lean into it! Be known for your distinct church identity!

Whether you visit a Presbyterian church in Albany or a Baptist church in Santa Fe, there’s one thing you can always expect to find, one common element of our worship, one universal truth that unites us all… The worship bulletin. …and hopefully the gospel, but my point is that worship bulletins are basically ubiquitous in American Protestant churches. “You can’t move the announcements to page 3, it’s in the bylaws!” Joking aside, there’s something about worship bulletins that I want to touch on today, which could be the difference between visitors coming back to your church or looking elsewhere. That thing is what I’m calling a “handout half-life.” This is referring to the amount of time a handout survives before it’s tossed in the trash. Bulletins have an exceptionally long half-life, so they require special attention. I’ve never conducted a formal study on this (why would you?) but if you're like most churches, your bulletin is the one thing that visitors spend the most time staring at and interacting with (by a long shot). Think about it: They are handed one when they walk in the door. They take it with them to their seat. They look at it during announcements. They write on it or fiddle with it during the sermon. They take it home with them after the service, or at least to their car. Your church bulletin should be designed with this long half-life in mind. Does your bulletin look like something visitors will want to keep on their kitchen table and review later in the week, or does it look like it a piece of garbage? Short answer: Without an outside designer perspective, probably the latter.

When it comes to church branding, I try my hardest to take an wholistic approach. Why? Because I believe that everything in your church - all the way down to your coffee cups - can be used to point people to Christ. Wayfinding signage is a part of this wholistic approach, and it’s way more important than you might think. Put yourself in a visitor’s shoes for a moment. This is your first time at the church on a Sunday morning and you brought your young family with you. People are beginning to stream into the sanctuary, and you’re still looking for the nursery. The number of people in the hall dwindles, as you scan for someone to ask for directions. There’s nothing worse than being confused or lost on your first visit to a church! Tend your brand and help visitors feel welcome in your church through design.

When God's people gather for corporate worship, we've always looked for ways to beautify the space in which we meet. Sometimes you don’t have a choice for what your meeting space looks like. Many churches and church plants share a building with someone else. Others might own their building but just don't have the budget to start knocking down walls. However, the design and layout of common spaces in your church building will either help or hinder people feeling welcome and at home in your church. When my wife and I bought our first house, we were excited to host people for meals and fellowship. You can imagine that I was disappointed when I realized that the layout of our walls and floor plan made fellowship difficult. A wall separated the kitchen from the living room, and the dining area tried to straddle the two rooms, which made it awkward to socialize while we cooked food for our guests. Conincidentally, we're standing where you would have to stand while talking with someone in the kitchen. When we decided to build a house, we designed the floor plan to be open and spacious. Not being interior designers or “feng shui” experts, we were expecting that this new layout would solve our problem. It did - but not perfectly! After all that, there are things I would still do differently to make our home as welcoming and supportive of fellowship as possible. Our new house, still a work in progress. If you own your church building and can afford it, seek out a professional for help creating a space that is beautiful and inspiring. Regardless of your situation, don’t take for granted opportunities to beautify the place you're gathering for corporate worship. At the end of the day, there's nothing that is more welcoming than a friendly, genunine person. Inspire your congregation to be that hospitable through their environment.

In the age of the internet and now of ChatGPT, our memory muscles are getting weaker and weaker. I’ve felt the effects, and I’m sure you have too. Wade Stotts had a recent episode of the Wade Show with Wade where he highlighted how short and shallow our memories really are these days. Why does that matter for effective branding? Your audience has the memory of a goldfish. If your branding consists of disjointed visuals or too much information, it’s not going to stick. And if you haven’t thought through templates, words, and images that are going to help you repeat that message, your brand message will slide into one ear and out the other (My dad said that happens because there’s nothing in between to stop it). It’s an important reminder that I’ve preached and will continue to preach: Repetition is persuasion. You cannot repeat your messaging enough. You cannot integrate your branding into enough of your church’s life. It also got me thinking: How have I handicapped my own memory for creative and branding work? How could I fix it? Those are questions I’m going to be answering this year.