Don’t Update Your Signs Until You Do This

A welcome brochure is one of the things I often find myself helping churches design, despite the fact that I never suggest or recommend it. Why don’t I encourage churches to create these? Well, because to be honest I don’t pick them up myself. If I see a stack of flyers sitting on a table when I walk in your church door for the first time, am I going to grab one? Probably not, no matter how good the design is. I’m looking for a familiar face to connect with, not a colorful piece of paper. If I want to know where to find you on Facebook I’m going to Google search it. If I’m needing to read about your beliefs, I’ll find them on your website. However… I’m a millennial. For older folks who aren’t addicted to their phones and dependent on ChatGPT/Google, a well-designed welcome brochure is often the perfect way to communicate key info and help them get familiar with your church. So it’s worth it to have a welcome brochure in some cases. The important thing to ask yourself is this: Who are you trying to reach? Is your community one that will actually engage with flyers and brochures? If not, then your efforts and money are probably better spent elsewhere.

For way-finding signage, there are three critical things to get right with typography: Size, Style, and Grouping. To figure out how big the font size should be on your signs, think about the furthest possible viewing distance for that sign. Will visitors be seeing it up close every time, or is it at the end of a hallway? A general rule of thumb is that the main headings on the sign should be legible from 40ft away for someone with good eyesight. This applies mostly to directional signage, and isn’t necessary for things like room labels. Now on to font style. Legibility is absolutely critical for way-finding, so you want to choose a brand-aligned font that is easy to read. For the thickness or weight of the text, lean bolder rather than lighter. In this example, we’re using Larken, the main brand typeface, for the headings. The secondary typeface, Plus Jakarta Sans, was better suited for the other information and is more legible at small sizes. Finally, consider the grouping of information and arrows in your layout. You want to make sure that you have grouped relevant information together in a way that will quickly make sense to someone who is late for Sunday School!

Let's say your brand’s hero color was a bright red. Your wayfinding signs should be red to be on-brand, right? Not so fast! Would you put a bright red couch in your living room? What about multiple bright red paintings throughout your home? Again, probably not. For environmental signage and way-finding, we have to think more like interior designers and accessibility experts than graphic designers. Earlier in the rebrand process, we had developed a brand color palette for this particular church with a dark charcoal color we called “Forge Black.” Using this darker, more neutral color as the main background was a good choice for three reasons: It wouldn’t clash with the paint, flooring, and other interior colors of the building. It wouldn’t show dirt as easily as a lighter color. It would allow for the most legibility and contrast for the text. As you can see, we did bring in the red hero color, but only in a very intentional, minimalist way. Even the logo on the signs was intentionally subdued and understated to make room for more important information, like “¿donde esta el baño?”

I recently helped a church in Kansas City rebrand, and this project took much longer than we anticipated! This church needed collateral designed in preparation for their official launch of the new identity. Collateral like wayfinding signs, and A LOT OF THEM. 85 signs, to be exact. If you have a church building, chances are you have these! Way-finding signs are the built-in guide to your building, both for first-time visitors and those forgetful members who could probably get lost in their own house (you know who I’m talking about). Here’s the thing: there are some HUGE blunders that are easy to make with this type of signage. So, to save you from those, I thought I would show the design process I went through with this Kansas City church and their way-finding signs. In design, way-finding falls under the category of what we call “environmental design.” Most of these signs were going to be a part of the building, so we had to treat them more like a piece of furniture than a graphic or a poster. I'll be going over each one of these in future posts, where we'll explore what that looks like through two key considerations: Color and Typography. Stay tuned!

I recently helped a church rebrand where part of the new identity was the dreaded 👻name change 👻. The church was looking to plant a new congregation in a nearby community in the coming year, and they needed a name that could be shared between them, which was ultimately decided to be “Christ Redeemer.” Starting from scratch with the visual brand, I had nothing to draw on that would be familiar to their congregation. At many points in the project it was a toss up whether the pure excitement or raw terror would win out. Would the elders like the new design? Would seeing the logo concepts make them rethink everything? Would it fall on me if the congregation didn’t like the new name? These were the questions racing through my mind on the Sunday that the church’s leaders presented their new direction to the church as a whole. The next day I got a text from the worship pastor: “We showed the logo teaser and it was received very well. Some people were even teary-eyed.” “That’s great!” I thought. I kept reading. “But… a question came in via email that I’d like your help responding to.” Oh boy… Here was the question: “Hoping to learn about the decision regarding having the c in Christ lower case. I would like to understand this.” This was something we anticipated. For context, here’s the new logo they presented: {{ comp.video({ src:"/img/christ-redeemer-logo-presentation.mp4" }) }} Ultimately, here is the response we landed on: Thank you so much for engaging thoughtfully with the new logo. I love that you’re paying attention to these details—it shows real care for how we represent Christ and our church. You asked about the choice to use lowercase in the wordmark. That decision was intentional. The phrase “Christ Redeemer” is incredibly powerful—it’s really the gospel in two words. When we explored placing it in all caps, the effect was visually overwhelming, almost like the design was shouting. That led us to reflect on the paradox of Jesus himself: he had all power, and yet he did not come in power the way the world expected. Instead, he came in humility, laying down his life for us. We wanted the wordmark to hold that tension: strong yet humble, bold yet quiet. Lowercasing "christ redeemer" became a subtle way of embodying that paradox. As followers of Jesus, we’re called to the same kind of paradoxical life—living is dying, losing is gaining. If you’re interested, here’s a short article that explains some of the design thinking behind lowercase wordmarks in general: Why Some Logos Work Better in Lowercase. We found it helpful as part of our own process. It’s also worth noting: this is specifically a wordmark design choice. Whenever the church’s name appears in documents, online profiles, or other written settings, it will still be written as Christ Redeemer. Of course, the most important thing is not typography, but that our lives together point people to Jesus. The logo is just one small way we hope to embody that spirit. My hope is that every time we see it, it quietly reminds us that true greatness is found in humility, and true power in servanthood. Thanks again for raising the question—I’m grateful for your heart and your care for how we bear Christ’s name. Grace and peace, Hopefully this helps reframe changes and new chapters as an opportunity for pastoral care, rather than a bullet to be dodged! Be strong and courageous. In another post, I’ll outline the specific strategy we used to craft this letter, with explanations of why each section is there.

Cracker Barrel’s catastrophic rebrand would have been hard to miss because of the public outrage and backlash it got (of course I picked the exactly WRONG time to take a break from writing this newsletter). But the reason their new logo caught so much viral hate has a direct application to church branding, so humor me while we explore it for a moment. Here’s my hot take: The new logo perfectly captured Cracker Barrel’s identity. Before you cancel me in the comments, let me convince you why this is the case. Think back to 6 months ago. If you had asked a thousand people what they thought about the Cracker Barrel logo, what response would you have gotten? Probably something along the lines of, “I mean… it’s fine I guess. Never really thought about it.” Most people would have been apathetic or ambivalent at best. Maybe a few design-conscious souls would have said “eh, there’s probably some room for improvement.” So, why did this particular rebrand trigger so much nationwide, seething outrage? Some news outlets blamed “conservatives who don’t like change” and others said it was about the people rebelling against modern minimalism and oversimplification. But consider an alternate timeline: Cracker Barrel hires design firm to help them update their existing brand Design firm looks at Cracker Barrel’s history, core customer base, and the values they were built on Design firm comes up with a cleaner and more modern take on the logo, keeping the country charm and home-grown heritage that it represents Cracker Barrel slowly rolls out the new brand, leading with context around the need to update and their unchanged values/identity In this scenario, I’d be surprised if anyone bats an eye. Maybe they notice that the billboards are easier to read, or that the menu design feels a bit more vibrant and fresh than it used to. No headlines! No mockery! Nothing! But here’s the thing: it wasn’t a new logo that upset people. Cracker Barrel’s customers felt betrayed by what the new logo represented. The new branding signaled a fundamental change in the identity of Cracker Barrel, from a quirky, homey spot for comfort food and checkers to a corporate sellout chain with politically correct messaging and token vegan options. In my opinion, the new (now cancelled) logo did TOO GOOD of a job representing what Cracker Barrel had become — a woke corporation like everyone else. This visual accuracy ended up being the downfall of the rebrand, to the detriment of the company’s stock prices and consumer confidence. Here’s the takeaway: Your church logo isn’t your brand. Your brand is the story, meaning, and gut feelings that people associate with you. Build your brand on the three pillars of a church brand: Christ, Congregation, and Community.

“All our digital and print stuff looks inconsistent, but I don’t know where to start fixing it.” “Our logo is good, but the rest of our branding is a mess!” Sound familiar? I’ve had more and more churches lately tell me this story. If that’s you, then the odds are you don’t need a full rebrand. Normally, I see rebrands working for churches who are in a pivotal moment - one that’s going to shape the identity of their congregation for a long time. Think about your church brand like a house. When you go for a full rebrand, it’s like you’re tearing that house down to the foundation and starting over from scratch. Sometimes this is the right call, especially when there are serious structural problems or the house doesn’t serve your needs. You’re changing a big part of the structure and framing out something new. Conversely, brand refreshes are for those who have a solid foundation and structure, but need a renovation. This is the chance for a church to fix leaks, re-do the kitchen, and get a new paint job. Sometimes all brand refresh calls for is just a set of brand guidelines with a few Canva templates. Other times it’s an intentional tweaking of the logo, and a redesign of everything else. The main idea behind the refresh is bringing that rogue branding into alignment. When you consider a refresh vs a rebrand, ask yourself, do we need a rebuild, or just a minor renovation?

Let’s talk about First Baptist Aurora. This was a church that once thrived but found itself dwindling in numbers and energy. That is, until Pastor Robert stepped in with a vision to create a community where high school dropouts and doctors, recovering addicts and homeschool moms, could all worship side by side. He wanted people to feel like they truly belonged. The church started to grow again, but there was a problem: their visual identity didn’t match the new life happening inside the walls. So, I partnered up to help them rebrand. Two words shaped our entire process: historic and urban. We pulled colors from the church’s own brick, molding, and stained glass to create a palette that felt timeless yet fresh. The church’s beautiful stained glass windows inspired a modern logo and sparked a key design element: the arch. We used arches everywhere, from logos and icons to social media graphics, creating a look that felt unified and deeply tied to the building’s architecture and story. The result? A brand that bridges the old and the new. Today, First Baptist Aurora has not just a growing congregation but a clear sense of identity. Visitors connect more quickly, and the leadership has tools to keep building momentum. Here's the takeaway for pastors: A good rebrand isn’t just about looking pretty! It’s about helping people see what God is doing in your ministry are and inviting them to be a part of it. P.S. You can see the full case study here, including our in-depth process and more images/video.

For way-finding signage, there are three critical things to get right with typography: Size, Style, and Grouping. To figure out how big the font size should be on your signs, think about the furthest possible viewing distance for that sign. Will visitors be seeing it up close every time, or is it at the end of a hallway? A general rule of thumb is that the main headings on the sign should be legible from 40ft away for someone with good eyesight. This applies mostly to directional signage, and isn’t necessary for things like room labels. Now on to font style. Legibility is absolutely critical for way-finding, so you want to choose a brand-aligned font that is easy to read. For the thickness or weight of the text, lean bolder rather than lighter. In this example, we’re using Larken, the main brand typeface, for the headings. The secondary typeface, Plus Jakarta Sans, was better suited for the other information and is more legible at small sizes. Finally, consider the grouping of information and arrows in your layout. You want to make sure that you have grouped relevant information together in a way that will quickly make sense to someone who is late for Sunday School!

Let's say your brand’s hero color was a bright red. Your wayfinding signs should be red to be on-brand, right? Not so fast! Would you put a bright red couch in your living room? What about multiple bright red paintings throughout your home? Again, probably not. For environmental signage and way-finding, we have to think more like interior designers and accessibility experts than graphic designers. Earlier in the rebrand process, we had developed a brand color palette for this particular church with a dark charcoal color we called “Forge Black.” Using this darker, more neutral color as the main background was a good choice for three reasons: It wouldn’t clash with the paint, flooring, and other interior colors of the building. It wouldn’t show dirt as easily as a lighter color. It would allow for the most legibility and contrast for the text. As you can see, we did bring in the red hero color, but only in a very intentional, minimalist way. Even the logo on the signs was intentionally subdued and understated to make room for more important information, like “¿donde esta el baño?”

I recently helped a church in Kansas City rebrand, and this project took much longer than we anticipated! This church needed collateral designed in preparation for their official launch of the new identity. Collateral like wayfinding signs, and A LOT OF THEM. 85 signs, to be exact. If you have a church building, chances are you have these! Way-finding signs are the built-in guide to your building, both for first-time visitors and those forgetful members who could probably get lost in their own house (you know who I’m talking about). Here’s the thing: there are some HUGE blunders that are easy to make with this type of signage. So, to save you from those, I thought I would show the design process I went through with this Kansas City church and their way-finding signs. In design, way-finding falls under the category of what we call “environmental design.” Most of these signs were going to be a part of the building, so we had to treat them more like a piece of furniture than a graphic or a poster. I'll be going over each one of these in future posts, where we'll explore what that looks like through two key considerations: Color and Typography. Stay tuned!

I recently helped a church in Kansas City rebrand, and this project took much longer than we anticipated! This church needed collateral designed in preparation for their official launch of the new identity. Collateral like wayfinding signs, and A LOT OF THEM. 85 signs, to be exact. If you have a church building, chances are you have these! Sample from OLD wayfinding and branding Way-finding signs are the built-in guide to your building, both for first-time visitors and those forgetful members who could probably get lost in their own house (you know who I’m talking about). Here’s the thing: there are some HUGE blunders that are easy to make with this type of signage. So, to save you from those, I thought I would show the design process I went through with this Kansas City church and their way-finding signs. In design, way-finding falls under the category of what we call “environmental design.” Most of these signs were going to be a part of the building, so we had to treat them more like a piece of furniture than a graphic or a poster. I'll be going over each one of these in future posts, where we'll explore what that looks like through two key considerations: Color and Typography. Stay tuned!