How to Avoid Brand Fatigue (2)

After finishing a rebrand project, I used to caution clients against using their new logo on everything, warning them about the dangers of "brand fatigue." I've changed my perspective on this now. It feels counterintuitive, but your brand should be 99% repetition and 1% novelty. As a ministry leader, you'll get tired of hearing your core values long before your audience even remembers one of them. You'll be dreaming in only your brand colors before anyone even notices that there's an intentional palette. In fact, there was a study done to see how well regular people could recall major brand logos from memory. The results were pretty shocking. If regular people struggled to remember the TARGET logo, then your church probably doesn't have to worry about "over-branding." That said, there's a simple principle that can help you give your church more brand "touchpoints" without going overboard and getting on anyone's nerves. I’ll talk about that in the next one. See you there!

Especially in the ministry world, we tend to think of a brand as a logo, color, or font... something flashy and new to get people's attention. But this is completely backwards. Brand is the gut feeling people have about your organization. Branding is how we shape and cultivate that gut feeling. By being intentional with your look, feel, and tone, you're associating those things with your church: everything it does and stands for. Hopefully, that association is one of trust and goodwill. Your logo, colors, and tagline are just a few of the ways that association can be made, but these things are not inherently a “brand.” They're tools for the purpose of making a repeatable association. That's why its so important to regularly tend your brand. With patience and intentionality, eventually you will see progress. Your church will start to identify with your brand because it signifies their shared history, values, and purpose. That’s when you can start to reap the benefits of your people’s trust, unity, and zeal.

Last year, my wife started selling old-fashioned lye soaps and shampoos made from goats milk. To distribute and label them, she had to make some decisions about packaging. Clear plastic shrink wrap is easy and practical. It turns each bar of soap into a self-contained unit that wont get damaged or worn, shows the entire bar, and makes shipping so much easier. Makes perfect sense, right? After selling countless bars and getting a lot of customer feedback, she realized that her packaging was actually working against her. People were buying her soap because they wanted a more home-grown, organic, less commercialized experience. She was using packaging that was plastic, shiny, and sterile. It was communicating the opposite of her brand! When she made the switch to brown craft paper, she immediately saw a positive response from our customers. “It looks so eco-friendly!” “I love that I can smell it in the store!” Is there anything you’re doing that’s unintentionally sending the wrong message?

Love it or hate it, social media is the perfect place to communicate about the life of your church. Your church isn’t a museum and you probably want people to know that. An active social media profile indicates an active church. But posting photos, going live, and answering comments is something that a lot of companies have an entire team for. Thankfully, it’s not as hard as it sounds. Here are two guiding principles for a vibrant, flourishing church social media presence. 1. Consistency over Quantity How often you post is far less important than how regularly you post. Whether it’s once a week or every day - it doesn’t matter! What matters is that you set expectations and then meet those expectations consistently over time. This creates familiar patterns of communication that give people a sense of belonging and connection. I saw a church do this exceptionally well, and their engagement was off the charts! They posted a short video every week with an elder or staff member giving a 5 minute devotional (they’ve been going for 2 years now!). It’s not anything fancy, but it serves to publicly show the church’s long-term focus on discipleship. 2. Substance and Relevance over Aesthetics The truth is, almost no one is scrutinizing your images, videos, and text. While it’s good to pursue excellence, nobody is going to pay much attention to how professional your photos look or how good the lighting is in your videos! They’re giving you a couple seconds of their attention and then they’re back to scrolling. Making your content substantive and relevant is going to give you way more engagement than making it look and sound pretty.