Only Churches Struggle With This: The Dual Audience Dilemma

A welcome brochure is one of the things I often find myself helping churches design, despite the fact that I never suggest or recommend it. Why don’t I encourage churches to create these? Well, because to be honest I don’t pick them up myself. If I see a stack of flyers sitting on a table when I walk in your church door for the first time, am I going to grab one? Probably not, no matter how good the design is. I’m looking for a familiar face to connect with, not a colorful piece of paper. If I want to know where to find you on Facebook I’m going to Google search it. If I’m needing to read about your beliefs, I’ll find them on your website. However… I’m a millennial. For older folks who aren’t addicted to their phones and dependent on ChatGPT/Google, a well-designed welcome brochure is often the perfect way to communicate key info and help them get familiar with your church. So it’s worth it to have a welcome brochure in some cases. The important thing to ask yourself is this: Who are you trying to reach? Is your community one that will actually engage with flyers and brochures? If not, then your efforts and money are probably better spent elsewhere.

If you’re one of many (or even a few) churches in your area, branding that stands out should be at the top of your mind. A lot of pastors feel guilty upping their branding game because of their kingdom mindset. “We don’t want to just attract people from other churches because of our aesthetic.” That’s a logical concern, but it’s wrong. People from the harvest (the lost, those who aren’t attending church) are looking at your aesthetics too. When they see a church that looks and sounds the same as every other church in the community, what do you think they’re going to do? They're going to dismiss you. But what happens if you have a logo breaks the mold of the “average” church logo? What if you choose your colors and a tone of voice don’t play it safe like everyone else? You short circuit that pattern recognition many people have for churches. In the sales world they call this a “pattern interrupt.” Violate people’s expectations in a positive way (positive is key here), and you’ll disarm them, making them open to hearing the life changing news of the gospel. I want to be very clear, I’m talking about your church branding and core communications. Here’s what I’m NOT advocating your church look like on a Sunday morning. This church looked different by removing everything that would make them look Christian and simultaneously infringed on a dozen trademarks. Don’t do that! But, here’s my final thought: You’re not being inauthentic by branding yourself as different from others. You ARE different from others. God is doing a unique thing in and through your congregation. So capitalize on that!

How do you describe and brand your church without scaring visitors away or pretending to be something you’re not? Pastors will try, and most of the time the result is something like “We’re a church for everyone.” Or in more words, “We’re a welcoming community of people who love God and want to see the gospel reach every nation.” That’s great - so is every other Protestant church! This is a mistake I see pastors making all the time with their distinctives - stop it! What church leaders are trying to communicate (most of the time) is something like “we won’t turn you away because you’re different,” or “we’re welcoming and not judgmental.” But being hospitable and welcoming are just general marks of a Christian community, not distinctives. It’s great that you can say those things about your church, but they’re not something your congregation will rally around. Those things don’t give people a sense of unique belonging or identity, because they describe every other church. When you say, “We’re a church for everyone,” what you’re actually saying is, “We don’t know who we are.” I can hear some of you thinking “But we’re just your average church. The only thing distinctive about us is our street address!” I’m not saying you should pretend to be something you’re not. And I’m also not saying that every church should be trying to put their own spin on the gospel. Here’s my point: God is uniquely using your church to reach a specific group of people who are, by definition, not “everyone.” Rather than blurring the edges of that calling to be more inclusive or not scare people away, lean into it! Be known for your distinct church identity!

Whether you visit a Presbyterian church in Albany or a Baptist church in Santa Fe, there’s one thing you can always expect to find, one common element of our worship, one universal truth that unites us all… The worship bulletin. …and hopefully the gospel, but my point is that worship bulletins are basically ubiquitous in American Protestant churches. “You can’t move the announcements to page 3, it’s in the bylaws!” Joking aside, there’s something about worship bulletins that I want to touch on today, which could be the difference between visitors coming back to your church or looking elsewhere. That thing is what I’m calling a “handout half-life.” This is referring to the amount of time a handout survives before it’s tossed in the trash. Bulletins have an exceptionally long half-life, so they require special attention. I’ve never conducted a formal study on this (why would you?) but if you're like most churches, your bulletin is the one thing that visitors spend the most time staring at and interacting with (by a long shot). Think about it: They are handed one when they walk in the door. They take it with them to their seat. They look at it during announcements. They write on it or fiddle with it during the sermon. They take it home with them after the service, or at least to their car. Your church bulletin should be designed with this long half-life in mind. Does your bulletin look like something visitors will want to keep on their kitchen table and review later in the week, or does it look like it a piece of garbage? Short answer: Without an outside designer perspective, probably the latter.

Having visuals and event graphics is great, but not just because those things make it easier to do promotion. The ultimate goal of an event brand is to make the experience “sticky” and memorable. To maximize that memorability, you’ll want to approach different types of events differently. There are tons of ways to categorize church events, but the one that matters for design and branding is timing. That said, here are the three different types of events (by timing) and how you can approach branding for each. Series Ongoing regular events in the life of your church that happen with a faster cadence (e.g. monthly or quarterly). For these, a new set of visuals for every event would almost definitely be overkill. However, there’s an opportunity for creativity. Instead of branding each event, consider giving the series a brand that persists throughout the year. If you need some variation to distinguish these regular events from one another, change something minor like a background color or a photo for each occurrence, keeping the design the same. Annual Annual events offer more flexibility and room to experiment with the unique event visuals. A lot of churches will approach annual events with an entirely new set of visuals each year, which is totally fine! As long as certain things about the event are consistent year to year, it can even become a beloved part of your church’s overall brand. Here’s what should stay the same for that to work: The event name Who the event is for What happens at the event (although there’s room to adjust this as well) You can also choose to treat Annual events in a similar way to Series events, keeping the core visuals the same and making minor tweaks. One-Off Do whatever feels right! One-Off events are an opportunity to go wild, but they’re also a chance to rely on the branding you use for everything else. If it’s an event you might eventually turn into a regular thing, then consider designing something simple to make it easier for people to remember. The goal of all event branding is to be memorable. If you don’t remember an event, it probably didn’t have an impact.

Advertisers are always looking for a way to get you to buy a product. To do that, sometimes they’ll parody or copy each other to make their message more memorable. It’s amazing how well this strategy works, but does it have a place in church branding? No. Copying another church’s messaging, branding, or marketing might look nice. It might even get more traction at first. In the long run, this approach is deadly. The first reason is that you could open yourself up to legal action. Many churches trademark their branding, which means you can easily break the law if you’re directly copying their image. Even if you don’t get sued, there’s a second and even worse outcome. Many people already think of churches (especially in heavily churched areas) like desperate credit card companies: always offering new incentives for people to switch churches. I’ve heard it called “sheep stealing,” “member trading,” and “transfer growth.” While it’s not always the intention of the leaders at one church to steal sheep, it would be wrong to encourage “church hopping” for such superficial reasons as slick branding. The solution Build your church brand around your unique story and vision. It’s that simple. But wait, is it ever okay to copy? Where is the line between taking inspiration and being a copycat? That’s what I’ll cover tomorrow.

Every church does some printing in house, but who do you pick for professional printing services? I’m a big proponent of using a local vendor, but not just for the typical “shop local” reasons. This will save your church time and money and give you better results. So, here are my top three reasons to choose a local vendor: 1. The Value of Physical Proofs In my years as a graphic designer and art director, the importance of getting a physical printed proof from a vendor has become more and more apparent to me. If you’re printing anything with brand colors or photography, you have a lot riding on color accuracy. Here are the cases I recommend asking for a printed proof (sometimes called a “match print”): Prominent interior displays Something you’re printing a lot of Semi-permanent banners or signs 2. Access to Experience If someone is running a successful print shop, you can bet they have technical knowledge of how to get their customers the best results. What type of paper to print your bulletin on, how to set up your artwork for a vinyl banner, or which bumper stickers are the easiest to apply? Most local print shops will be more than happy to answer your questions, if you just ask! 3. Cost Savings VistaPrint and other online print services may be easy to use, but they charge a premium price for that convenience. Between shipping costs and upcharges for every add-on, they’re often the more expensive option for churches looking to print materials on a budget. These are just three of the reasons I recommend churches use a local print shop whenever possible. If those weren’t enough, other reasons include investing in your community, getting consistent quality, maintaining a relationship with a local business, and having someone who can help if a print job goes wrong.

I recently heard a pastor make the statement, “the Gospel doesn’t need marketing and branding.” It’s a legitimate criticism. Are churches who spend time, money, and effort on their branding just trying to “market Jesus?” Here’s my response: Some are to be sure… but most are not. Christ-centered branding is about reflecting God’s character, creativity, and what he is already doing in your local church body. It’s easy to see how this is different from just trying to be winsome, seeker-sensitive, and trendy. In fact, I’m staunchly against “winsomeness” as it’s been defined by evangelical leaders in the last 10 years. Their idea of winsomeness smuggles in self-censorship and compromise. I’m also against churches trying to make Christianity seem cool and trendy by mimicking our rebellious secular culture. Christ-centered church branding doesn’t reduce or dilute the gospel message, it makes visible the unique identity of each local church. It doesn’t copy from the world, it argues that beautiful visuals and communication strategies actually belong to Christ. God is a designer, after all!

In 2021, my wife and I moved back to our home town of Bartlesville, Oklahoma and joined the church we now call home - Hope Presbyterian Church. The church had hired a Ukrainian designer on Fiverr and got a fantastic logo design (it even won an award). But there was a problem… All they had was that logo. Their whole “brand” was limited to a gold color and a couple of webp’s. While the logo was aesthetically pleasing, it wasn’t enough to help their people “get” the mission. Each billboard, banner, and invitation card was inconsistent and time-consuming, even for the creative associate pastor. The more they tried to make their branding work in the real world, the more things got messy and out of alignment. Members with design experience were called on over and over again to come in and help “fix” designs, which always ended up being a band-aid for the real issue. What my home church went through is the result of a logo design without a true brand. They needed an easy-to-use branding toolkit with theological depth - one that would represent more than just the name of their church. A kingdom-first brand would have given their congregation ownership of the vision their leaders were casting, and would have attracted more visitors who resonated with the message they preached. And that’s why I stopped designing logos, and started developing kingdom-first brands instead.

A pastor scheduled a call with me last month to talk about a new congregation his church is planting next year. I can’t tell you the name right now, but it was a church who was running over 500 and was starting to struggle with shaping the culture and collective mission of that many people. If they didn’t get their branding and a visual identity in place before the plant, rebranding would have just gotten more expensive and difficult. They didn’t want to miss the opportunity but they lacked the confidence to rebrand with their internal team alone. Where do you start? To even begin a branding project, we needed to figure out the problem they were trying to solve. Did this church need to… REFRESH their existing brand? REPOSITION their identity under a new vision? or REACH OUT with their message? The church had just undergone a name church that was being announced later in the year. Their leaders were trying to cast a vision that was outward-focused and kingdom-minded. At first, this made me think it was a REACH OUT case, but the more I dug in, the more I realized what they actually needed was to REPOSITION. Why? Well, let’s look at their goals. The outward focus was a culture they wanted to create in their church body. While they ultimately wanted to reach out with their message (all churches should), they couldn’t do that effectively until they first grounded their church in a collective vision that included more than just their immediate membership. Their brand didn’t reflect the long term vision for the church, and it needed to visually align before both congregations could shift their focus to their region and community. Hopefully you can see how the REPOSITION approach was needed for this case. Instead of jumping in trying to scale up misaligned branding, we needed to build on their values and rework the brand identity from the ground up.

I’m an extreme sports fan, and those who know me know that I would never pass up a chance to try one. Of course, I’m no Red Bull athlete, so it usually looks like me attempting the low-stakes version of whatever the true pros are doing. One of those sports I’ve casually enjoyed since high school is rock climbing, and believe it or not, there’s a nice analogy to branding here. In bouldering (climbing lower with no ropes above a crash mat), a route or particular climb is called a boulder problem. A beginner climber like me can climb any V1 boulder problem with ease and most V2s with moderate difficulty. Some V3 problems are too challenging at my skill level, while others are doable after a few attempts. (Don’t be too impressed - the scale goes up to V17). There was this one V3 problem giving me trouble on my last visit. I kept falling over and over, until I eventually felt so fatigued and frustrated that I gave up. Why am I sharing this story? I think it’s appropriate that they’re called “problems,” because they have a solution that takes more than brute force and raw strength to solve. They take strategy. All around me were more experienced climbers who could have showed me the trick to get past my sticking point. With their expert advice, I could have probably reached my goal with only a couple of tries. Even better, I probably could have learned tips from them for other problems too. Here’s the thing: If you want the fastest way to your goal, don’t be afraid to seek guidance from someone who’s done it before.

The approach revolves around one key idea: Branding is culture-shaping. If there is an attitude, an ethos, and ongoing transformation you want to see in your church, then your brand is an indispensable tool. But too many churches see it as an afterthought! When your people encounter your logo, website, bulletin, and even interior decor week in and week out, they’re being shaped and molded. The way they live out their mission and daily lives is influenced by what images and ideas they’re immersed in when they participate in the life of your church as a whole, not just the Sunday morning service. If you approach your brand with a culture-shaping perspective, it becomes an asset that seamlessly integrates with your church and mission. Rather than being something tacked on to make things “look good,” your brand becomes a symbol that represents the real lives, relationships, discipleship, outreach, worship, and struggles that make up what it means to be a part of your congregation. Branding is culture-shaping. P.S. I was originally going to be more specific and say that good branding is culture shaping, but that’s actually misleading. Bad branding can shape your church culture too. You may have heard sermons or even preached one yourself on the idea of “nominal,” Sunday-only Christianity. Be careful you don’t fall into the trap of nominal, outreach-only branding. If your brand is a generic mark that gets slapped on your website and bulletin to fill space, people will notice the disconnect between what your branding is trying to be, and what your church identity is actually like. That kind of branding creates a sense of confusion, aimlessness, and messiness that you probably aren’t going for.