Quality Assurance

It’s no secret that people remember images better than words. Studies show we can remember 65% of visual information after 3 days, compared to just 10% of written/spoken info. That’s a 6x increase in retention! But why does it matter for churches? Good question. Something I’ve learned is that a brand isn’t just a logo, colors, or fonts. A church brand is an opportunity to tell the story of what God has done and is doing in that local ministry. Said another way: your brand is the visual aid for people to easily remember what their church stands for, and the story God is telling there. This ties in closely to the examples we have in the Bible of when the Lord commanded that a monument be built to signify his mercy and might. In Joshua 4:1–10, God tells the Israelites to take twelve stones from the Jordan River and set them up as a memorial. This visual monument served as a lasting symbol to help future generations remember how the Lord miraculously stopped the river’s flow, allowing His people to cross on dry ground. These stones were set up intentionally as a tangible visual aid to reinforce the Israelites’ generational memory and faith. To add even more layers, God also instructs that twelve stones be used. Why twelve? To symbolize the twelve tribes who crossed over the Jordan that day. In the same way, designing an intentional brand identity with symbolism and permanence is the most powerful way to help your people remember their God-given identity as a body and look to Christ, week in and week out.

Strip everything away, give your church a generic name, and make the logo a cross. Go black and white with your color scheme. Congrats - you have a timeless brand! I’m being a little bit sarcastic, but there’s an element of truth here. Over-simplification is usually the fastest, easiest way to a truly “timeless” look. However, it’s not the only way. And for churches, it’s almost never the best way. The history of the world is timeless by definition, but definitely not simple. God’s creative and recreative work is anything but minimalistic. The way God works is simple but deep, focused but rich with meaning. So too is the story being woven together in your ministry, whether it’s 200 years old or a brand new church plant. What is God’s perspective of your church? If you want a timeless brand identity, this is the question you have to answer. Once you start narrowing it down, your logo colors and fonts become clear and easy choices. Rather than trying to become timeless by using Helvetica and no colors in your brand guidelines, you should be looking for ways to incorporate the truth of who God says you are as a congregation. Does it take more work and intentionality? Absolutely. Is it hard? Anything worth doing is.

I’m an extreme sports fan, and those who know me know that I would never pass up a chance to try one. Of course, I’m no Red Bull athlete, so it usually looks like me attempting the low-stakes version of whatever the true pros are doing. One of those sports I’ve casually enjoyed since high school is rock climbing, and believe it or not, there’s a nice analogy to branding here. In bouldering (climbing lower with no ropes above a crash mat), a route or particular climb is called a boulder problem. A beginner climber like me can climb any V1 boulder problem with ease and most V2s with moderate difficulty. Some V3 problems are too challenging at my skill level, while others are doable after a few attempts. (Don’t be too impressed - the scale goes up to V17). There was this one V3 problem giving me trouble on my last visit. I kept falling over and over, until I eventually felt so fatigued and frustrated that I gave up. Why am I sharing this story? I think it’s appropriate that they’re called “problems,” because they have a solution that takes more than brute force and raw strength to solve. They take strategy. All around me were more experienced climbers who could have showed me the trick to get past my sticking point. With their expert advice, I could have probably reached my goal with only a couple of tries. Even better, I probably could have learned tips from them for other problems too. Here’s the thing: If you want the fastest way to your goal, don’t be afraid to seek guidance from someone who’s done it before.

Every day around mid-morning, I take a bathroom break and that’s when I write these posts - gross I know, but it’s the perfect amount of time and I have no distractions (now you won’t be able to get that image out of your mind, so you’re welcome). Context aside, when I’m motivated and inspired it’s easy, but today I had some serious creative block of the “stare vacantly at a blank page and start the same sentence five times over” variety. I have a hunch this doesn’t just happen to creatives. Most of my readers are church leaders, I’ll wager that you probably experience that wall too. If so, maybe you can benefit from the two strategies I use to overcome creative block. 1. Short term strategy Exercise is my immediate strategy for overcoming it in the short term. I’ll go home after work, grab my dumbbells, and start lifting. Something about an intense workout stimulates my creativity and writing energy. However, that only works on that day, and if I can’t get a workout in, I’m in trouble. 2. Long term strategy My long term strategy to overcome creative block is to write daily. I used to think I didn’t have time for something recreational like writing, much less every day. But I realized that as long as I put it on the other side of something I enjoy more (chess puzzles), I could force myself to take 5-15 minutes and crank out a thought. Writing became a habit I was cultivating. Something you practice with regularity and discipline becomes easier and easier, and those creative block moments get fewer and farther between. Even when it takes a bit longer to get rolling, the groove is greased and the engine is still warm from yesterday. If there’s something you know you should be doing (maybe writing, maybe calling to check in on members, maybe something else) make it a small part of your daily routine and see how much you start feeling empowered when those “block” moments hit.

In the last post, I looked at how vocabulary contributes to a cohesive verbal identity, and can be useful for a church trying to elevate their communications. Today, we’re on to the second part of a verbal identity: tone of voice. Now with AI tools, tone of voice guidelines are even more incredibly useful. Just ask this pastor I worked with on a recent rebrand. He was writing content for a connect card they could use to gather information from visitors, and he was blown away by how helpful it was to have a brand tone of voice. “Bro, ChatGPT is crazy cool… I put in the tone description from our brand guidelines, and it gave me all kinds of good options!” Here’s the tone description he was talking about: “Our tone is bold yet humble—serious about truth, passionate about people, and always inviting others into something real. We speak with clarity, conviction, and warmth, aiming to reflect both the reverence of our faith and the relational heart of our church.” If you saw a social media post with exclamation points, emoji’s and emotional word choice, you would probably expect a passionate, informal, and loud worship service on Sunday morning. Now, what if you showed up to that church and found a conservative Presbyterian church with organ-led hymns and a serious vibe. Would you be confused? Inconsistent writing style can even leave visitors with a subtle feeling of being confused or tricked, rather than edified. In the end, looking the part is critically important, but your visuals are ultimately just the vehicle for what can only be communicated through written (or spoken) words.

In a church rebrand project, I tend to focus mainly on designing the congregation’s visual identity. However, there’s a key part of branding that doesn’t always get as much attention, which I’ve started including in the church brand guides I create. That piece is a verbal identity. A consistent writing style is crucial in church communications, and I’m breaking it down into its two fundamental parts today. If the content of your bulletin reads dramatically different from the content of your website, which reads different from your social media, then your overall message won’t land with the same impact. So, let’s look at the two key facets of a verbal identity: vocabulary and tone of voice. Brand Vocabulary The words you choose to use in official church creative work and communication should be a reflection of who you are speaking to, and how you want them to view you. Here’s an example of brand vocabulary guidelines: “In our church communications, we occasionally use words like ‘y’all’ and ‘fixin’ to identify with our main demographic of ranchers and homesteaders here in rural Oklahoma. These words should not be overused in a cliche way, but should be sprinkled in to add warmth and familiarity to our written copy.” In the next post, I’ll look at the other facet of a verbal identity: tone of voice.

Marshall McLuhan was a Canadian communication theorist who coined the phrase, “The medium is the message.” In other words: how you choose to say something changes what your audience walks away with. McLuhan’s point was that each medium doesn’t just deliver your message - it shapes it and sends unspoken signals like: The value you place on the relationship How urgent or serious something is How you want to be perceived Let’s look at an example. Sending a text message says, “I want to be quick and efficient.” A phone call says, “This is personal.” The words exchanged can be the same, but the vibe of that medium changes what message actually gets received. Effective branding is effective communication, so it’s important to understand this idea! Here are a few church-specific examples: Animated sermon graphics say, “We care about looking fresh and young.” A church-wide email newsletter says, “We expect our members to stay informed.” Hand-written note cards from a pastor or staff member say, “You are known and cared for.” You have core ideas and feelings about your church that you want your congregation and community to “get.” The medium can either supercharge or neutralize the power of those ideas. If they’re not getting it, you might want to find a different way of presenting it.

Does your church ever put on conferences, take the youth to summer camp, or organize community gatherings? Churches who do this at a high level use communication strategies to make these events well-attended, memorable, and impactful. One of those strategies is to give the event its own visuals, but when is this the right call? I could give you a decision-making tree and a process to decide, but I figured a list of pros and cons would do just fine. This way you can go through the list and decide for yourself if each item applies to your situation. With that, here are the pros and cons of creating unique branding for your church event: Pros: Gives the event a distinct identity – Makes it feel special rather than just another church activity. Can boost engagement and attendance – A fresh look can generate curiosity and excitement. Helps with marketing and promotions – Unique branding makes it easier to design flyers, social media posts, and announcements that grab attention. Allows creative storytelling – You can tailor the visuals to match the event’s theme, making it more immersive and impactful. Can attract new people – A well-branded event may appeal to those outside your congregation who wouldn’t normally attend. Cons: Takes extra time and effort – Creating custom visuals means more planning and design work. Can dilute your main church brand – If done too often, people might associate more with the event than with the church itself. Inconsistent quality risks – If branding isn’t done well, it could look unprofessional or weaken the event’s perceived value. Might not always be necessary – Some events function just fine under the church’s existing branding, and adding unique visuals could be overkill. Pro tip Using your main church logo in a subtle, tasteful way on event graphics associates the event with your church. Making a connection to your parent brand is a way to remind attendees of the mission driving you to put the event on in the first place.