Quality Assurance

We often think of form and function as a dichotomy. Sacrificing beauty for efficiency is putting function over form. Making something sleek and attractive at the cost of performance is putting form over function. Here’s my hot take: The form-function dichotomy is wrong. Form and function are two sides of the same coin. The name of the coin is elegance, or more simply “goodness.” And God saw everything that he had made, and behold, it was very good. — Genesis 1:31a We don’t assess beauty in a vacuum. If a thing doesn’t accomplish its purpose, can it be beautiful? The Roman aqueducts were built with masterful craftsmanship and still stand to this day, 2000 years later. They transported millions of gallons of water over a hundred miles, making them extremely functional. But would they be beautiful if they didn’t work? If a thing’s only purpose is to be beautiful, does it matter if it can do anything else?

A few months ago, Crossway released The Dyslexia-Friendly Bible, featuring a new font they called “Grace.” The design team took a data-driven approach, carefully studying and testing what tiny details makes a font more accessible for dyslexic readers. This Bible also featured special design touches to make the reading experience more approachable, and less fatiguing. The team working on the design used existing studies, focus groups, and user testing to optimize things like paragraph spacing and line height (and other technical specs we designers are thinking about all the time). The end result was a beautiful product that is already changing the way thousands read and access God’s Word. This brings me the same joy as when the Scriptures are translated into a new language. Praise God! It’s also a good reminder that intentional design can make your localized vision and message accessible to a previously “unreached” people group. Are you studying what prevents your congregation and community from "getting" it?

If you have a good sense of fashion or a job that requires professional attire, you may have at one point gotten a custom-fitted suit. I’ve done this myself, and it felt great to have a jacket and pants that had been tweaked to fit my measurements. But the next level up is something I’ve never done, and that’s getting a custom-tailored suit made from scratch, with full customization of every detail. Unless you’re lucky and have a very specific body-type and build, you probably won’t find an existing garment that fits you as well as a bespoke suit would. I had a friend who got this done right after college, and I remember thinking, “Boy, I buy my shirts at TJ-Maxx, but he’s a real adult.” Here’s the application: Getting a custom-tailored suit signals personal maturity. In a similar way, getting a custom-tailored visual identity signals organizational maturity. For a visual identity to be custom-tailored means each part is carefully crafted to fit your organization. The logo is designed to represent your vision. The wordmark is tweaked and hand-picked to evoke a particular feeling. The colors are harmonized to stand out in your local context. Getting a bespoke visual identity signals organizational maturity. Bonus: If you have a custom-tailored suit with a very specific look, you probably don’t have to worry about theft - It won’t fit just anyone who tries it on.

When God's people gather for corporate worship, we've always looked for ways to beautify the space in which we meet. Sometimes you don’t have a choice for what your meeting space looks like. Many churches and church plants share a building with someone else. Others might own their building but just don't have the budget to start knocking down walls. However, the design and layout of common spaces in your church building will either help or hinder people feeling welcome and at home in your church. When my wife and I bought our first house, we were excited to host people for meals and fellowship. You can imagine that I was disappointed when I realized that the layout of our walls and floor plan made fellowship difficult. A wall separated the kitchen from the living room, and the dining area tried to straddle the two rooms, which made it awkward to socialize while we cooked food for our guests. Conincidentally, we're standing where you would have to stand while talking with someone in the kitchen. When we decided to build a house, we designed the floor plan to be open and spacious. Not being interior designers or “feng shui” experts, we were expecting that this new layout would solve our problem. It did - but not perfectly! After all that, there are things I would still do differently to make our home as welcoming and supportive of fellowship as possible. Our new house, still a work in progress. If you own your church building and can afford it, seek out a professional for help creating a space that is beautiful and inspiring. Regardless of your situation, don’t take for granted opportunities to beautify the place you're gathering for corporate worship. At the end of the day, there's nothing that is more welcoming than a friendly, genunine person. Inspire your congregation to be that hospitable through their environment.

Marshall McLuhan was a Canadian communication theorist who coined the phrase, “The medium is the message.” In other words: how you choose to say something changes what your audience walks away with. McLuhan’s point was that each medium doesn’t just deliver your message - it shapes it and sends unspoken signals like: The value you place on the relationship How urgent or serious something is How you want to be perceived Let’s look at an example. Sending a text message says, “I want to be quick and efficient.” A phone call says, “This is personal.” The words exchanged can be the same, but the vibe of that medium changes what message actually gets received. Effective branding is effective communication, so it’s important to understand this idea! Here are a few church-specific examples: Animated sermon graphics say, “We care about looking fresh and young.” A church-wide email newsletter says, “We expect our members to stay informed.” Hand-written note cards from a pastor or staff member say, “You are known and cared for.” You have core ideas and feelings about your church that you want your congregation and community to “get.” The medium can either supercharge or neutralize the power of those ideas. If they’re not getting it, you might want to find a different way of presenting it.

Does your church ever put on conferences, take the youth to summer camp, or organize community gatherings? Churches who do this at a high level use communication strategies to make these events well-attended, memorable, and impactful. One of those strategies is to give the event its own visuals, but when is this the right call? I could give you a decision-making tree and a process to decide, but I figured a list of pros and cons would do just fine. This way you can go through the list and decide for yourself if each item applies to your situation. With that, here are the pros and cons of creating unique branding for your church event: Pros: Gives the event a distinct identity – Makes it feel special rather than just another church activity. Can boost engagement and attendance – A fresh look can generate curiosity and excitement. Helps with marketing and promotions – Unique branding makes it easier to design flyers, social media posts, and announcements that grab attention. Allows creative storytelling – You can tailor the visuals to match the event’s theme, making it more immersive and impactful. Can attract new people – A well-branded event may appeal to those outside your congregation who wouldn’t normally attend. Cons: Takes extra time and effort – Creating custom visuals means more planning and design work. Can dilute your main church brand – If done too often, people might associate more with the event than with the church itself. Inconsistent quality risks – If branding isn’t done well, it could look unprofessional or weaken the event’s perceived value. Might not always be necessary – Some events function just fine under the church’s existing branding, and adding unique visuals could be overkill. Pro tip Using your main church logo in a subtle, tasteful way on event graphics associates the event with your church. Making a connection to your parent brand is a way to remind attendees of the mission driving you to put the event on in the first place.

This week we did our 2024 taxes. I mixed a protein shake, opened my laptop on our kitchen island, and braced myself. I always finish filing with a terrible taste in my mouth… and you can bet it’s not the protein shake. This year we got hit with an underpayment penalty. We hadn’t let Uncle Sam withhold as much as he needed, and he punished us for it. As much as I hate taxes, the experience wouldn’t be so bad if there were regular communications from the IRS throughout the year. I want to know in August if I’m on track to have my taxes paid in full. I want to have deductions top of mind so I remember to save documents and receipts. Here’s the point: Regular, substantive communication is key if you want to build a healthy brand. Nobody wants to be the IRS, but without communication, you increase your risk for leaving a bad taste in someone’s mouth.

I recently watched the movie Imitation Game with Benedict Cumberbatch. It chronicles the genius work of Alan Turing to crack the Enigma cypher during WWII. Germany was using encrypted messages to send critical instructions to its ships and submarines via radio. The Americans could intercept the messages, but couldn’t decode them fast enough. The Germans knew that a message is useless if it can’t be understood by its recipient. When you’re crafting your vision, mission, and brand, how often do you evaluate if it will be understood by your audience? Are you putting it in language they’re familiar with? Does your logo capture something they resonate with?