Quality Assurance

It can be hard to know if you should tease a church rebrand in advance. An all-at-once approach might seem cleaner and easier. However, if you really want a lot of buy-in from the congregation, there are real advantages to letting certain people get a little taste of the rebrand before it officially launches. I recently worked with Walnut Street Baptist Church in Louisville, KY on a total rebrand. Here’s what worship pastor Will said about their strategy (shared with permission): Before I did the big roll-out to the whole church, I did a presentation for our staff and our deacons. This allowed me to practice my spiel, but it also let two influential groups of leaders give their immediate feedback. It also created some helpful buzz, as those leaders could tell their friends that they had seen the new branding and liked it. That helpful buzz was really important. For Walnut Street, teasing or “pre-launching” their new brand was a great way to build momentum leading up to the official launch. Where else would you apply this idea of creating buzz?

In the design world, something people often forget (or don’t realize) is that a church brand has to speak to two audiences instead of one. Unlike most businesses, a church doesn’t just have “customers.” It has a congregation and a community. You can think of these as internal and external audiences. Without a balanced approach that considers both audiences, you can end up speaking to only one. Some churches only do branding inwardly with their congregation. Others only speak to their community. This reality makes it all the more important that you have a timeless brand designed to work in both contexts. Churches need a brand designed to resonate with the people they’re trying to reach (community), and the people they want to inspire (congregation). Without a healthy balance, you’re probably not reminding your community THAT you exist and your congregation WHY you exist.

I recently watched the movie Imitation Game with Benedict Cumberbatch. It chronicles the genius work of Alan Turing to crack the Enigma cypher during WWII. Germany was using encrypted messages to send critical instructions to its ships and submarines via radio. The Americans could intercept the messages, but couldn’t decode them fast enough. The Germans knew that a message is useless if it can’t be understood by its recipient. When you’re crafting your vision, mission, and brand, how often do you evaluate if it will be understood by your audience? Are you putting it in language they’re familiar with? Does your logo capture something they resonate with?

This week we did our 2024 taxes. I mixed a protein shake, opened my laptop on our kitchen island, and braced myself. I always finish filing with a terrible taste in my mouth… and you can bet it’s not the protein shake. This year we got hit with an underpayment penalty. We hadn’t let Uncle Sam withhold as much as he needed, and he punished us for it. As much as I hate taxes, the experience wouldn’t be so bad if there were regular communications from the IRS throughout the year. I want to know in August if I’m on track to have my taxes paid in full. I want to have deductions top of mind so I remember to save documents and receipts. Here’s the point: Regular, substantive communication is key if you want to build a healthy brand. Nobody wants to be the IRS, but without communication, you increase your risk for leaving a bad taste in someone’s mouth.