Speaking With A Brand Tone of Voice

Most churches try to stay away from politics: We don’t want to offend anyone. If we offend them, it should be with the gospel, right? Yes, and amen. But… In a post-Christian culture, One that is hostile to biblical family values One that is proud of their depravity One that calls good evil and evil good … any effective outreach requires that our speech be as salty as it is sweet. Does it take wisdom? Yes. Should we seek a clear conscience? Yes. But these guardrails do not exclude bold, unapologetic, and sometimes even provocative messaging in our church communications. Reasons like “We don’t want to give people more reasons to avoid church” and “We want to cast a wide net” have lead to many churches dialing back their true convictions in outward facing marketing. This feels safe, but here’s what it really does: Dilutes the message Waters down your unique congregational identity Speaks to no one in particular Gets lost in the sea of noise The solution to this isn’t to be inflammatory for its own sake. There are enough provocateurs out there already. Rather, the solution is to build a crystal clear message and brand around your church’s unique history, theological convictions, and context.

When a church skips the brand strategy and message clarity step and runs straight to design, the result can feel hollow. Visitors may walk away asking, “What do you actually stand for?” But when a church begins by clarifying its message rooted in God’s redemptive story, everything else clicks into place. The logo, the website, the campaigns, and the Sunday morning announcements all point back to the same simple truth: we are part of God’s mission to redeem people and renew the world. That kind of clarity resonates. It helps longtime believers stay focused, and it gives newcomers an easy on-ramp to understand what you’re about. A Better Starting Point So before you pour energy into design, start with this simple question: How does our message reflect our part in God’s redemption story? When you can answer that clearly, the rest becomes much easier. Your branding won’t feel forced or hollow, because it will be anchored in something bigger than trends or preferences. It will be anchored in the greatest story ever told. Here’s the key takeaway: Being clear is being a good steward of the attention people are entrusting you with. Ultimately, the message you bring in your church brand should be the same as what you preach from the pulpit: the Gospel of Jesus Christ. If it’s not, then we are squandering chances to preach the good news through branding before someone ever sits down in the pew. And when your church communicates its role in God’s redemption story with simplicity and conviction, people don’t just remember your brand. They remember the good news you’re sharing.

It’s tempting to jump straight into designing a logo, refreshing the church website, or launching a new social media campaign. Those things matter, but if the message behind them isn’t clear, all the creativity in the world won’t connect with people. That’s why one of the key principles from StoryBrand is so important: “If you confuse, you lose.” Before you design, you need clarity. For a church, clarity doesn’t come from brainstorming catchy taglines or trendy mission statements. It comes from remembering the story we’re a part of: God’s story of redemption. From Genesis to Revelation, Scripture tells a unified story of a God who rescues, restores, and redeems. Your church is not creating its own isolated narrative. Instead, your identity, mission, and message flow from being a small but meaningful part of God’s larger story. That’s what gives your message both clarity and power. People don’t just need another community group or service organization. They need to know that your church exists because God is writing a story of redemption, and you’re inviting them into it.

There’s a dirty word in the church communications world: “Marketing”. We’ve all seen the clips of megachurch pastors dressing up like Disney characters or posting the latest memes on their Facebook page. Some people call it “outreach” or “creative evangelism,” but we all know what’s really going on. How do you cut through the noise, rather than blending in to the sea of generic marketing people are flooded with today? While you may not be recording TikTok dances for Jesus, you’ve probably been tempted to copy the latest church marketing fad at one point or another. After all, isn’t anything worth getting visitors in the doors to hear the gospel? This is how many churches get caught up copying one another’s marketing and advertising, hoping that people in their community will see it and be compelled to visit. My issue with these approaches is simple: What resonates with one church’s community probably won’t resonate with your own. A travel agency based in Hawaii would be foolish to copy the marketing of a travel agency in Minnesota. If your communications and brand strategy aren’t based on your local community where God has uniquely placed your congregation, you’ll be stuck in the cycle of trend-chasing and throwing outreach spaghetti at the wall to see what sticks. The alternative? Focus on the real stories of people in your community who have experienced hope and belonging in your midst. These stories are local. These stories are genuine. These stories are powerful because we serve a God who is powerful. With this approach, your community won’t be able to ignore or forget the powerful transformation God has worked in local people, to the praise of his glory. That’s why I emphasize community at the 3rd C of a kingdom-first brand.

For those of us that read books, we quickly find a favorite author who we can’t put down. I’m curious how well you really know yours. If I put five excerpts by different authors in front of you, could you tell which one was written by your favorite author? What would give it away? I’m a fan of sci-fi, and my favorite author is currently Blake Crouch. He writes with a unique combination of vivid detail and grungy vocabulary. I like to think I could absolutely tell when a book is written by him. This identifying power of the words we choose and the tone we use is one of the key elements in branding. When a brand is polished, refined, and bolstered, it would be a mistake to leave out defining the word choice and tone of voice that brand speaks with. Tend your whole brand, and choose a tone of voice that will reinforce your message.