Speaking With A Brand Tone of Voice

Last year, my wife started selling old-fashioned lye soaps and shampoos made from goats milk. To distribute and label them, she had to make some decisions about packaging. Clear plastic shrink wrap is easy and practical. It turns each bar of soap into a self-contained unit that wont get damaged or worn, shows the entire bar, and makes shipping so much easier. Makes perfect sense, right? After selling countless bars and getting a lot of customer feedback, she realized that her packaging was actually working against her. People were buying her soap because they wanted a more home-grown, organic, less commercialized experience. She was using packaging that was plastic, shiny, and sterile. It was communicating the opposite of her brand! When she made the switch to brown craft paper, she immediately saw a positive response from our customers. “It looks so eco-friendly!” “I love that I can smell it in the store!” Is there anything you’re doing that’s unintentionally sending the wrong message?

People attend your church for a reason. Don’t be afraid to ask your congregation what that reason is. I grew up in the church, but it wasn’t until adulthood that I realized how significant the local church is in God’s plan for his kingdom. Christ meets the spiritual needs of his Church generally, but he also meets our individual needs through individual, unique, local churches with unique identities. Maybe you’re the only reformed church within driving distance. Maybe you’re the most hospitable church with young families. Whatever the reason is, there’s a need that your church uniquely meets for your members. Identify that, and you have the foundation for a galvanizing brand.

Your brand can have a smell. My in-laws live in a Hawaii and only make their way to the US mainland once a year. Something I take for granted here is Chick Fil A, but they don’t have one on the big island. When they do come to visit, we eat Chick Fil A nearly every day. What’s the big deal? They have fried chicken in Hawaii. But the experience of walking into that brick building with the red accent colors, savory smells, and friendly staff saying “My pleasure” can’t be replicated. The tastes, smells, language, and visuals all work together to create a truly iconic brand, which is why Chick Fil A has been so successful and received so much praise. Here’s the point: Your church brand shouldn’t just be visual.

I recently watched the movie Imitation Game with Benedict Cumberbatch. It chronicles the genius work of Alan Turing to crack the Enigma cypher during WWII. Germany was using encrypted messages to send critical instructions to its ships and submarines via radio. The Americans could intercept the messages, but couldn’t decode them fast enough. The Germans knew that a message is useless if it can’t be understood by its recipient. When you’re crafting your vision, mission, and brand, how often do you evaluate if it will be understood by your audience? Are you putting it in language they’re familiar with? Does your logo capture something they resonate with?