The Fastest Way to a Meaningful Church Brand: Understanding the “Why”

Have you ever tried growing a garden? My wife and I have tried many times. Last spring, we thought "This year will be the year." But what happened? We forgot to tend it. Sure enough, we walked outside one morning and realize "Oh... we haven't checked on the garden in 3 weeks." We tried to save it by dousing everything with the garden hose, hoping something would survive and "catch up" on its water needs. Even if you don't have gardening experience, you can probably guess that we didn't see a crop last year. You can't water once a month with gallons at a time! Just like cultivating a garden, building a healthy brand takes small investments of purposeful attention on a regular basis. Your brand requires tending. With patience and intentionality, eventually you will see progress. People will start to identify with your brand because it signfies their shared history, values, and purpose. When people see your logo and colors used consistently on their church bulletin, you're watering. When you review the tone of voice in your website copy, you're adding fertilizer to the soil. I don't want to push the analogy too far, so I'll stop there :) But that kind of patient consistency goes a long way toward building up familiarity, then trust, then action. Just for fun, here's a relevant quote from Michael Scott and Dwight Schrute. Michael: What is that thing that Dwight always says? Paper is the soil in which the seeds of business grow? Dwight: It’s not the soil! It’s the manure! Paper is the manure! On-time delivery is the soil! Aah! [runs into office]

Have you heard the term "visitor journey?" A good rule of thumb for churches is that a visitor should have no less than 5 brand “touchpoints," or places where they can interact with your brand. The best way I've found to identify those touchpoints is to think about your visitor journey. What do they see? Who do they talk to? How long do they spend in each place? This is critical to get right for larger churches, but it also applies to a church plant reaching their community for the first time. Here’s a starter outline of a visitor journey: Visitor finds you online (do they see photos of your people, building, or logo?) They drive up to your parking lot (do they see the same people, building, and logo?) They walk inside (do they see wayfinding? A welcome banner? A greeter with a name tag?) They sit down in the sanctuary (do they see at least one announcement slide that is relevant to them? What about in the bulletin?) I’ll let you continue your list from there, but here's the thing: If you can’t remember what your visitor journey looks like, your visitors probably aren’t remembering your church either.

Last year, my wife started selling old-fashioned lye soaps and shampoos made from goats milk. To distribute and label them, she had to make some decisions about packaging. Clear plastic shrink wrap is easy and practical. It turns each bar of soap into a self-contained unit that wont get damaged or worn, shows the entire bar, and makes shipping so much easier. Makes perfect sense, right? After selling countless bars and getting a lot of customer feedback, she realized that her packaging was actually working against her. People were buying her soap because they wanted a more home-grown, organic, less commercialized experience. She was using packaging that was plastic, shiny, and sterile. It was communicating the opposite of her brand! When she made the switch to brown craft paper, she immediately saw a positive response from our customers. “It looks so eco-friendly!” “I love that I can smell it in the store!” Is there anything you’re doing that’s unintentionally sending the wrong message?

These days everybody and their dog are expected to have a website. Why is that? The reality is that it’s hard to exist without a digital presence. Tending your brand in the real world is only half the battle. Some churches will leverage social media platforms and tools like Church Center to do their basic functions of event planning, send emails, and make announcements. This can check off the basics, but there’s a critical way your website can make your brand truly galvanizing and memorable. Done right, your website is where your logo, photography, color, and copywriting tone of voice intersect with and reinforce your vision, mission, values, and origin story. I’ll go deeper on these in future posts. The point is: all those things become missed opportunities if you don’t have a digital hub for your brand. Tend your brand digitally too.