Too Many Pastors Are Afraid to Change This (Messaging)

Most churches try to stay away from politics: We don’t want to offend anyone. If we offend them, it should be with the gospel, right? Yes, and amen. But… In a post-Christian culture, One that is hostile to biblical family values One that is proud of their depravity One that calls good evil and evil good … any effective outreach requires that our speech be as salty as it is sweet. Does it take wisdom? Yes. Should we seek a clear conscience? Yes. But these guardrails do not exclude bold, unapologetic, and sometimes even provocative messaging in our church communications. Reasons like “We don’t want to give people more reasons to avoid church” and “We want to cast a wide net” have lead to many churches dialing back their true convictions in outward facing marketing. This feels safe, but here’s what it really does: Dilutes the message Waters down your unique congregational identity Speaks to no one in particular Gets lost in the sea of noise The solution to this isn’t to be inflammatory for its own sake. There are enough provocateurs out there already. Rather, the solution is to build a crystal clear message and brand around your church’s unique history, theological convictions, and context.

When a church skips the brand strategy and message clarity step and runs straight to design, the result can feel hollow. Visitors may walk away asking, “What do you actually stand for?” But when a church begins by clarifying its message rooted in God’s redemptive story, everything else clicks into place. The logo, the website, the campaigns, and the Sunday morning announcements all point back to the same simple truth: we are part of God’s mission to redeem people and renew the world. That kind of clarity resonates. It helps longtime believers stay focused, and it gives newcomers an easy on-ramp to understand what you’re about. A Better Starting Point So before you pour energy into design, start with this simple question: How does our message reflect our part in God’s redemption story? When you can answer that clearly, the rest becomes much easier. Your branding won’t feel forced or hollow, because it will be anchored in something bigger than trends or preferences. It will be anchored in the greatest story ever told. Here’s the key takeaway: Being clear is being a good steward of the attention people are entrusting you with. Ultimately, the message you bring in your church brand should be the same as what you preach from the pulpit: the Gospel of Jesus Christ. If it’s not, then we are squandering chances to preach the good news through branding before someone ever sits down in the pew. And when your church communicates its role in God’s redemption story with simplicity and conviction, people don’t just remember your brand. They remember the good news you’re sharing.

It’s tempting to jump straight into designing a logo, refreshing the church website, or launching a new social media campaign. Those things matter, but if the message behind them isn’t clear, all the creativity in the world won’t connect with people. That’s why one of the key principles from StoryBrand is so important: “If you confuse, you lose.” Before you design, you need clarity. For a church, clarity doesn’t come from brainstorming catchy taglines or trendy mission statements. It comes from remembering the story we’re a part of: God’s story of redemption. From Genesis to Revelation, Scripture tells a unified story of a God who rescues, restores, and redeems. Your church is not creating its own isolated narrative. Instead, your identity, mission, and message flow from being a small but meaningful part of God’s larger story. That’s what gives your message both clarity and power. People don’t just need another community group or service organization. They need to know that your church exists because God is writing a story of redemption, and you’re inviting them into it.

There’s a dirty word in the church communications world: “Marketing”. We’ve all seen the clips of megachurch pastors dressing up like Disney characters or posting the latest memes on their Facebook page. Some people call it “outreach” or “creative evangelism,” but we all know what’s really going on. How do you cut through the noise, rather than blending in to the sea of generic marketing people are flooded with today? While you may not be recording TikTok dances for Jesus, you’ve probably been tempted to copy the latest church marketing fad at one point or another. After all, isn’t anything worth getting visitors in the doors to hear the gospel? This is how many churches get caught up copying one another’s marketing and advertising, hoping that people in their community will see it and be compelled to visit. My issue with these approaches is simple: What resonates with one church’s community probably won’t resonate with your own. A travel agency based in Hawaii would be foolish to copy the marketing of a travel agency in Minnesota. If your communications and brand strategy aren’t based on your local community where God has uniquely placed your congregation, you’ll be stuck in the cycle of trend-chasing and throwing outreach spaghetti at the wall to see what sticks. The alternative? Focus on the real stories of people in your community who have experienced hope and belonging in your midst. These stories are local. These stories are genuine. These stories are powerful because we serve a God who is powerful. With this approach, your community won’t be able to ignore or forget the powerful transformation God has worked in local people, to the praise of his glory. That’s why I emphasize community at the 3rd C of a kingdom-first brand.

I recently helped a church rebrand where part of the new identity was the dreaded 👻name change 👻. The church was looking to plant a new congregation in a nearby community in the coming year, and they needed a name that could be shared between them, which was ultimately decided to be “Christ Redeemer.” Starting from scratch with the visual brand, I had nothing to draw on that would be familiar to their congregation. At many points in the project it was a toss up whether the pure excitement or raw terror would win out. Would the elders like the new design? Would seeing the logo concepts make them rethink everything? Would it fall on me if the congregation didn’t like the new name? These were the questions racing through my mind on the Sunday that the church’s leaders presented their new direction to the church as a whole. The next day I got a text from the worship pastor: “We showed the logo teaser and it was received very well. Some people were even teary-eyed.” “That’s great!” I thought. I kept reading. “But… a question came in via email that I’d like your help responding to.” Oh boy… Here was the question: “Hoping to learn about the decision regarding having the c in Christ lower case. I would like to understand this.” This was something we anticipated. For context, here’s the new logo they presented: {{ comp.video({ src:"/img/christ-redeemer-logo-presentation.mp4" }) }} Ultimately, here is the response we landed on: Thank you so much for engaging thoughtfully with the new logo. I love that you’re paying attention to these details—it shows real care for how we represent Christ and our church. You asked about the choice to use lowercase in the wordmark. That decision was intentional. The phrase “Christ Redeemer” is incredibly powerful—it’s really the gospel in two words. When we explored placing it in all caps, the effect was visually overwhelming, almost like the design was shouting. That led us to reflect on the paradox of Jesus himself: he had all power, and yet he did not come in power the way the world expected. Instead, he came in humility, laying down his life for us. We wanted the wordmark to hold that tension: strong yet humble, bold yet quiet. Lowercasing "christ redeemer" became a subtle way of embodying that paradox. As followers of Jesus, we’re called to the same kind of paradoxical life—living is dying, losing is gaining. If you’re interested, here’s a short article that explains some of the design thinking behind lowercase wordmarks in general: Why Some Logos Work Better in Lowercase. We found it helpful as part of our own process. It’s also worth noting: this is specifically a wordmark design choice. Whenever the church’s name appears in documents, online profiles, or other written settings, it will still be written as Christ Redeemer. Of course, the most important thing is not typography, but that our lives together point people to Jesus. The logo is just one small way we hope to embody that spirit. My hope is that every time we see it, it quietly reminds us that true greatness is found in humility, and true power in servanthood. Thanks again for raising the question—I’m grateful for your heart and your care for how we bear Christ’s name. Grace and peace, Hopefully this helps reframe changes and new chapters as an opportunity for pastoral care, rather than a bullet to be dodged! Be strong and courageous. In another post, I’ll outline the specific strategy we used to craft this letter, with explanations of why each section is there.

Cracker Barrel’s catastrophic rebrand would have been hard to miss because of the public outrage and backlash it got (of course I picked the exactly WRONG time to take a break from writing this newsletter). But the reason their new logo caught so much viral hate has a direct application to church branding, so humor me while we explore it for a moment. Here’s my hot take: The new logo perfectly captured Cracker Barrel’s identity. Before you cancel me in the comments, let me convince you why this is the case. Think back to 6 months ago. If you had asked a thousand people what they thought about the Cracker Barrel logo, what response would you have gotten? Probably something along the lines of, “I mean… it’s fine I guess. Never really thought about it.” Most people would have been apathetic or ambivalent at best. Maybe a few design-conscious souls would have said “eh, there’s probably some room for improvement.” So, why did this particular rebrand trigger so much nationwide, seething outrage? Some news outlets blamed “conservatives who don’t like change” and others said it was about the people rebelling against modern minimalism and oversimplification. But consider an alternate timeline: Cracker Barrel hires design firm to help them update their existing brand Design firm looks at Cracker Barrel’s history, core customer base, and the values they were built on Design firm comes up with a cleaner and more modern take on the logo, keeping the country charm and home-grown heritage that it represents Cracker Barrel slowly rolls out the new brand, leading with context around the need to update and their unchanged values/identity In this scenario, I’d be surprised if anyone bats an eye. Maybe they notice that the billboards are easier to read, or that the menu design feels a bit more vibrant and fresh than it used to. No headlines! No mockery! Nothing! But here’s the thing: it wasn’t a new logo that upset people. Cracker Barrel’s customers felt betrayed by what the new logo represented. The new branding signaled a fundamental change in the identity of Cracker Barrel, from a quirky, homey spot for comfort food and checkers to a corporate sellout chain with politically correct messaging and token vegan options. In my opinion, the new (now cancelled) logo did TOO GOOD of a job representing what Cracker Barrel had become — a woke corporation like everyone else. This visual accuracy ended up being the downfall of the rebrand, to the detriment of the company’s stock prices and consumer confidence. Here’s the takeaway: Your church logo isn’t your brand. Your brand is the story, meaning, and gut feelings that people associate with you. Build your brand on the three pillars of a church brand: Christ, Congregation, and Community.

“All our digital and print stuff looks inconsistent, but I don’t know where to start fixing it.” “Our logo is good, but the rest of our branding is a mess!” Sound familiar? I’ve had more and more churches lately tell me this story. If that’s you, then the odds are you don’t need a full rebrand. Normally, I see rebrands working for churches who are in a pivotal moment - one that’s going to shape the identity of their congregation for a long time. Think about your church brand like a house. When you go for a full rebrand, it’s like you’re tearing that house down to the foundation and starting over from scratch. Sometimes this is the right call, especially when there are serious structural problems or the house doesn’t serve your needs. You’re changing a big part of the structure and framing out something new. Conversely, brand refreshes are for those who have a solid foundation and structure, but need a renovation. This is the chance for a church to fix leaks, re-do the kitchen, and get a new paint job. Sometimes all brand refresh calls for is just a set of brand guidelines with a few Canva templates. Other times it’s an intentional tweaking of the logo, and a redesign of everything else. The main idea behind the refresh is bringing that rogue branding into alignment. When you consider a refresh vs a rebrand, ask yourself, do we need a rebuild, or just a minor renovation?

If you’re looking at getting new signs or updating your building, don’t miss this opportunity to update your branding as well! It’s one thing for a sign to look nice and be functional, but branding and design has the power to do much more than just help people find the nursery. Every bulletin, banner, and coffee cup is an opportunity to shape the culture of your church through intentional, vision-aligned branding that stands the test of time. If that’s your ultimate goal, then updating your signs without rebranding first would be a massive waste of time and money! Schedule a time to talk and I’ll walk you through what a brand refresh could look like, so you don’t have to re-do your signs AGAIN in a couple of years.

After almost a decade in the design and branding industry, I’ve become convinced of something: The fastest and best way to a tangible community impact through a vision-driven church is by kingdom-first branding. Of course, not every church is ready to focus on branding… stability and trust need to come first. But if your congregation has those pre-requisites checked off, a kingdom-first brand is the most powerful way to galvanize your members and reach your community with the gospel. The idea of being kingdom-first isn’t something I came up with — it’s firmly grounded in Scripture. But seek first the kingdom of God and his righteousness, and all these things will be added to you. — Matthew 6:33 Jesus tells us to make God’s kingdom our priority, and he will provide for every need we have. Pastors have all kinds of desires for their ministries. Some want to see their church grow and multiply, so they can plant in nearby neighborhoods and cities. Some want their congregation to be more unified, healing fractures and restoring broken relationships. Some want to be known for their generosity, partnering with local organizations to serve their community. Some want to see members of their congregation discipling one another into a deeper knowledge and love for Jesus Some want to influence local and state politics, advocating for causes that align with God’s law Some simply want to resist the spiritual depravity of the culture around them I think it’s clear from scripture that God wants all of these things for every church, and much more. But these goals are not our ultimate priority. Advancing Christ’s kingdom is. So what does a kingdom-first brand actually look like? A kingdom-first brand doesn’t worry about attracting members from other churches (the kingdom doesn’t grow when we play “church musical chairs”). A kingdom-first brand avoids losing your church’s unique story in an attempt to look trendy A kingdom-first brand makes Christ the cornerstone of your communications. He is the cornerstone of the church, after all (Isaiah 28:16-17; Matthew 16:18; Mark 12:10; Ephesians 2:19-21) A kingdom-first branding approach gets to the heart of this question: how does your ministry uniquely relate to Christ, Congregation, and Community? I’ll be exploring those 3 C’s in the near future. Seek first the kingdom of God, and all these things will be added to you.

Raise your hand if you’ve seen a designer offer their services like this: “$1,000 for 3 concepts and 2 revisions.” That seems reasonable enough - surely you can get something great out of 3 concepts and 2 revisions, right? Well, maybe. In the end it all comes down to the project’s risk tolerance. This can be a great fit you’re needing is a set of sermon series graphics or a tee shirt design, but what if the project is bigger, like a new logo or even a full rebranding? Now’s the time to evaluate your risk tolerance. Here’s the question you should be asking: How long do we plan to keep this logo? If the answer is just for a few years, then it doesn’t matter too much if the logo’s not quite a perfect fit. With a short-term, “band-aid” logo, missing the mark slightly is okay, because you get to take another shot later. However… If you’re wanting a timeless logo that will capture your vision and last for decades, then limited revisions is the wrong model to use. Removing the pressure of "this is our last round - we have to say yes," gives a church the freedom to think more objectively about what is going to best serve their congregation for the long haul. Without that freedom, you're probably going to end up over-time and over-budget. And the problem probably isn't the designer or you, it's the process you agreed to follow. This is why I price all my projects with unlimited revisions built in. I'd be delusional if I did this solely on the basis of my skills. I'm confident in my skills - don't get me wrong - but I'm WAY MORE confident in the process. My church rebrand process has been shaped by a decade of design experience and the unique projects I've worked on for churches all over North America.