Using a Visitor Journey to Make Your Church More Memorable

As I’ve continued to go deeper into the branding and design industry, I’ve encountered something that is probably not just a hang-up for me, but for a lot of pastors and churches. If you do any research on marketing and branding, you’ll very quickly find lots of resources that are very focused on businesses. For example: “Speak to your ideal customer.” “Drive revenue with these marketing tips” “Create a story that makes customers keep coming back” The customer-centric, profit-driven approach can absolutely work for businesses, but for me, I’ve never felt like it applied well to the church. On one hand, you’re leading a congregation of believers who need to feel united around your vision. They need clarity, language, and visual cues that reinforce who you are as a church and where you’re going. When done well, branding can give your people something to rally around—a shared identity that goes deeper than a logo and helps every member see their role in the mission. But unlike a business, you’re not just trying to “sell” something to a customer. You’re also extending an open invitation to your community. These people are skeptics, seekers, and those who may not understand what your church is really about. For them, branding becomes a bridge. It’s the first impression that points them to Jesus Christ and communicates: This is a place for you. It signals your heart, your values, and the kind of welcome they can expect before they ever set foot inside. Where most churches struggle is trying to speak to both groups at the same time without a clear strategy. The result is confusion, inconsistency, and branding that unintentionally speaks more to insiders than outsiders… or vice versa. The approach I’ve developed in response to this problem is to make Christ the cornerstone of your brand. This seems obvious, but it’s truly countercultural when you compare it to how most agencies and designers work. I believe that a kingdom-first, vision-driven brand matters. It helps you communicate so your congregation is aligned and your community is invited, without compromise on either front.

A welcome brochure is one of the things I often find myself helping churches design, despite the fact that I never suggest or recommend it. Why don’t I encourage churches to create these? Well, because to be honest I don’t pick them up myself. If I see a stack of flyers sitting on a table when I walk in your church door for the first time, am I going to grab one? Probably not, no matter how good the design is. I’m looking for a familiar face to connect with, not a colorful piece of paper. If I want to know where to find you on Facebook I’m going to Google search it. If I’m needing to read about your beliefs, I’ll find them on your website. However… I’m a millennial. For older folks who aren’t addicted to their phones and dependent on ChatGPT/Google, a well-designed welcome brochure is often the perfect way to communicate key info and help them get familiar with your church. So it’s worth it to have a welcome brochure in some cases. The important thing to ask yourself is this: Who are you trying to reach? Is your community one that will actually engage with flyers and brochures? If not, then your efforts and money are probably better spent elsewhere.

If you’re one of many (or even a few) churches in your area, branding that stands out should be at the top of your mind. A lot of pastors feel guilty upping their branding game because of their kingdom mindset. “We don’t want to just attract people from other churches because of our aesthetic.” That’s a logical concern, but it’s wrong. People from the harvest (the lost, those who aren’t attending church) are looking at your aesthetics too. When they see a church that looks and sounds the same as every other church in the community, what do you think they’re going to do? They're going to dismiss you. But what happens if you have a logo breaks the mold of the “average” church logo? What if you choose your colors and a tone of voice don’t play it safe like everyone else? You short circuit that pattern recognition many people have for churches. In the sales world they call this a “pattern interrupt.” Violate people’s expectations in a positive way (positive is key here), and you’ll disarm them, making them open to hearing the life changing news of the gospel. I want to be very clear, I’m talking about your church branding and core communications. Here’s what I’m NOT advocating your church look like on a Sunday morning. This church looked different by removing everything that would make them look Christian and simultaneously infringed on a dozen trademarks. Don’t do that! But, here’s my final thought: You’re not being inauthentic by branding yourself as different from others. You ARE different from others. God is doing a unique thing in and through your congregation. So capitalize on that!

How do you describe and brand your church without scaring visitors away or pretending to be something you’re not? Pastors will try, and most of the time the result is something like “We’re a church for everyone.” Or in more words, “We’re a welcoming community of people who love God and want to see the gospel reach every nation.” That’s great - so is every other Protestant church! This is a mistake I see pastors making all the time with their distinctives - stop it! What church leaders are trying to communicate (most of the time) is something like “we won’t turn you away because you’re different,” or “we’re welcoming and not judgmental.” But being hospitable and welcoming are just general marks of a Christian community, not distinctives. It’s great that you can say those things about your church, but they’re not something your congregation will rally around. Those things don’t give people a sense of unique belonging or identity, because they describe every other church. When you say, “We’re a church for everyone,” what you’re actually saying is, “We don’t know who we are.” I can hear some of you thinking “But we’re just your average church. The only thing distinctive about us is our street address!” I’m not saying you should pretend to be something you’re not. And I’m also not saying that every church should be trying to put their own spin on the gospel. Here’s my point: God is uniquely using your church to reach a specific group of people who are, by definition, not “everyone.” Rather than blurring the edges of that calling to be more inclusive or not scare people away, lean into it! Be known for your distinct church identity!

A welcome brochure is one of the things I often find myself helping churches design, despite the fact that I never suggest or recommend it. Why don’t I encourage churches to create these? Well, because to be honest I don’t pick them up myself. If I see a stack of flyers sitting on a table when I walk in your church door for the first time, am I going to grab one? Probably not, no matter how good the design is. I’m looking for a familiar face to connect with, not a colorful piece of paper. If I want to know where to find you on Facebook I’m going to Google search it. If I’m needing to read about your beliefs, I’ll find them on your website. However… I’m a millennial. For older folks who aren’t addicted to their phones and dependent on ChatGPT/Google, a well-designed welcome brochure is often the perfect way to communicate key info and help them get familiar with your church. So it’s worth it to have a welcome brochure in some cases. The important thing to ask yourself is this: Who are you trying to reach? Is your community one that will actually engage with flyers and brochures? If not, then your efforts and money are probably better spent elsewhere.

If you’re looking at getting new signs or updating your building, don’t miss this opportunity to update your branding as well! It’s one thing for a sign to look nice and be functional, but branding and design has the power to do much more than just help people find the nursery. Every bulletin, banner, and coffee cup is an opportunity to shape the culture of your church through intentional, vision-aligned branding that stands the test of time. If that’s your ultimate goal, then updating your signs without rebranding first would be a massive waste of time and money! Schedule a time to talk and I’ll walk you through what a brand refresh could look like, so you don’t have to re-do your signs AGAIN in a couple of years.

For way-finding signage, there are three critical things to get right with typography: Size, Style, and Grouping. To figure out how big the font size should be on your signs, think about the furthest possible viewing distance for that sign. Will visitors be seeing it up close every time, or is it at the end of a hallway? A general rule of thumb is that the main headings on the sign should be legible from 40ft away for someone with good eyesight. This applies mostly to directional signage, and isn’t necessary for things like room labels. Now on to font style. Legibility is absolutely critical for way-finding, so you want to choose a brand-aligned font that is easy to read. For the thickness or weight of the text, lean bolder rather than lighter. In this example, we’re using Larken, the main brand typeface, for the headings. The secondary typeface, Plus Jakarta Sans, was better suited for the other information and is more legible at small sizes. Finally, consider the grouping of information and arrows in your layout. You want to make sure that you have grouped relevant information together in a way that will quickly make sense to someone who is late for Sunday School!

Let's say your brand’s hero color was a bright red. Your wayfinding signs should be red to be on-brand, right? Not so fast! Would you put a bright red couch in your living room? What about multiple bright red paintings throughout your home? Again, probably not. For environmental signage and way-finding, we have to think more like interior designers and accessibility experts than graphic designers. Earlier in the rebrand process, we had developed a brand color palette for this particular church with a dark charcoal color we called “Forge Black.” Using this darker, more neutral color as the main background was a good choice for three reasons: It wouldn’t clash with the paint, flooring, and other interior colors of the building. It wouldn’t show dirt as easily as a lighter color. It would allow for the most legibility and contrast for the text. As you can see, we did bring in the red hero color, but only in a very intentional, minimalist way. Even the logo on the signs was intentionally subdued and understated to make room for more important information, like “¿donde esta el baño?”

Last weekend I decided to finally clean the garage. It was dirtier than I thought - filthy, actually. That’s why I was amazed when I finished the whole project in under 3 hours. When it comes to your church branding and design, there are probably some things that you’ve thought about cleaning up but have been wary of starting. What if it takes longer than you thought it would? What if it’s going to cost you money to fix? It can be easy to ignore these minor issues until they turn into bigger ones. The problem is that we often underestimate how bad things really are. If you looked into it, you might find that your website actually doesn’t work on certain browsers, or that there are 7 different versions of your logo floating around. This spring-summer season is a great time to clean up those divergent designs and maybe even do a light branding refresh. Tending your brand means addressing problems before they accumulate for too long, or it will quickly get out of control.

Designers use color ratios to help us create aesthetically pleasing designs. After nearly a decade of graphic design, I can go with my gut when balancing colors. But when all is said and done, it almost always works out to some version of the 70-20-10 ratio. 70 If you have a brand color palette, pick a more neutral color that is either very light or very dark. If you don’t have a color like that in the palette, just use white or black. This is your 70% color, and it should be the background color on the whole site. 20 Your 20% color should be a contrasting color to the 70%. So if your 70% color is white, your 20% color should be black or dark grey. Use this color for body text and some section backgrounds. 10 Finally, the 10% left should be a “pop” color. This is usually your main brand color. Use the 10% color on buttons, or smaller elements that need some attention.

Got a website for your church but it’s missing that extra-clean, professional look? I’ve got four tips for you today that are guaranteed to make it better. If you do these things, your web visitors will have an easier time finding what they’re looking for and you’ll have more people walking through your church’s digital front door. 1. Be Selective with Content The more different pieces of content there are on your site, the less likely visitors are to read any of it. Reduce the amount of information you’re presenting and cut any text that isn’t absolutely necessary. Pro tip: write as if you’re explaining your church to a total stranger at a 4th grade reading level. Here are a few practical ways to slice and dice: Headings should be between 1-10 words Paragraphs should be less than 50 words Use bulleted lists instead of sentences with commas 2. Increase Font Sizes If your content has been distilled to follow the word counts above, you’ll be able to bump up the size of your headings and body copy. This makes the site easier to skim, and helps older readers who might struggle with small text. I recommend 20-25px for body text, and 48-72px for your largest heading. 3. Provide a Clear Call to Action If someone happens to land on your website, you want to give them a clear next step, just like you would for a visitor who to your church on Sunday morning. Whether that’s filling out a digital connection card or watching your service livestream, make sure that there is a stand-out action someone can take, and that each button says exactly what it does. Pro tip: Avoid links and buttons that say like “Learn More” or “Click Here.” Instead, use labels that are specific and tell the user what to expect when they click that particular button. 4. Prioritize Menu Items Just like cutting down text, you also want to reduce the number of options you’re presenting to visitors. I’m working on a website refresh right now with an organization whose old website had FIFTY FIVE different links in the main menu. The decision paralysis and brainpower it takes to find what you’re looking for can get overwhelming very fast. Try to limit your main menu to 5 options or less. You can always link to additional pages from one of those main pages, but this approach keeps everything organized and easy to navigate.

So you want to put professional-looking photos on your church website. That’s great, but where do you start? Who do you hire? What shots do you need? The main thing to remember is that you want to show the benefits of your church. Why do people attend? What makes your church uniquely valuable as a local congregation? Website photos and videos should show the benefits you’re known for and set realistic expectations. Church website imagery is especially important because it’s giving potential visitors a taste of what it’s like to attend, while also reminding existing members of the reason they come. That said, how can you get the most out of your time and resources? Here are my recommendations. Book a local photographer for a Sunday morning and ask them for a list of shots that looks something like this: Parking Lot / Building Greeters Bulletins / Merch Worship Preaching Fellowship Baptisms or other significant moments Bonus tip: If you can find a little more budget, use a videographer instead and ask for stills from the footage they capture. Now you have professional video and photos. Much like a rebrand, if you do this right, you won’t have to do it again for a very long time. Put your new photos and video on the most visited pages of your website, and let them go to work. While you’re off focusing on ministry, they’ll be consistently connecting with people who are looking for a church home, and tending that part of your brand for you.