Why It’s Insane to Rebrand with Limited Design Revisions

Cracker Barrel’s catastrophic rebrand would have been hard to miss because of the public outrage and backlash it got (of course I picked the exactly WRONG time to take a break from writing this newsletter). But the reason their new logo caught so much viral hate has a direct application to church branding, so humor me while we explore it for a moment. Here’s my hot take: The new logo perfectly captured Cracker Barrel’s identity. Before you cancel me in the comments, let me convince you why this is the case. Think back to 6 months ago. If you had asked a thousand people what they thought about the Cracker Barrel logo, what response would you have gotten? Probably something along the lines of, “I mean… it’s fine I guess. Never really thought about it.” Most people would have been apathetic or ambivalent at best. Maybe a few design-conscious souls would have said “eh, there’s probably some room for improvement.” So, why did this particular rebrand trigger so much nationwide, seething outrage? Some news outlets blamed “conservatives who don’t like change” and others said it was about the people rebelling against modern minimalism and oversimplification. But consider an alternate timeline: Cracker Barrel hires design firm to help them update their existing brand Design firm looks at Cracker Barrel’s history, core customer base, and the values they were built on Design firm comes up with a cleaner and more modern take on the logo, keeping the country charm and home-grown heritage that it represents Cracker Barrel slowly rolls out the new brand, leading with context around the need to update and their unchanged values/identity In this scenario, I’d be surprised if anyone bats an eye. Maybe they notice that the billboards are easier to read, or that the menu design feels a bit more vibrant and fresh than it used to. No headlines! No mockery! Nothing! But here’s the thing: it wasn’t a new logo that upset people. Cracker Barrel’s customers felt betrayed by what the new logo represented. The new branding signaled a fundamental change in the identity of Cracker Barrel, from a quirky, homey spot for comfort food and checkers to a corporate sellout chain with politically correct messaging and token vegan options. In my opinion, the new (now cancelled) logo did TOO GOOD of a job representing what Cracker Barrel had become — a woke corporation like everyone else. This visual accuracy ended up being the downfall of the rebrand, to the detriment of the company’s stock prices and consumer confidence. Here’s the takeaway: Your church logo isn’t your brand. Your brand is the story, meaning, and gut feelings that people associate with you. Build your brand on the three pillars of a church brand: Christ, Congregation, and Community.

“All our digital and print stuff looks inconsistent, but I don’t know where to start fixing it.” “Our logo is good, but the rest of our branding is a mess!” Sound familiar? I’ve had more and more churches lately tell me this story. If that’s you, then the odds are you don’t need a full rebrand. Normally, I see rebrands working for churches who are in a pivotal moment - one that’s going to shape the identity of their congregation for a long time. Think about your church brand like a house. When you go for a full rebrand, it’s like you’re tearing that house down to the foundation and starting over from scratch. Sometimes this is the right call, especially when there are serious structural problems or the house doesn’t serve your needs. You’re changing a big part of the structure and framing out something new. Conversely, brand refreshes are for those who have a solid foundation and structure, but need a renovation. This is the chance for a church to fix leaks, re-do the kitchen, and get a new paint job. Sometimes all brand refresh calls for is just a set of brand guidelines with a few Canva templates. Other times it’s an intentional tweaking of the logo, and a redesign of everything else. The main idea behind the refresh is bringing that rogue branding into alignment. When you consider a refresh vs a rebrand, ask yourself, do we need a rebuild, or just a minor renovation?

If you’re looking at getting new signs or updating your building, don’t miss this opportunity to update your branding as well! It’s one thing for a sign to look nice and be functional, but branding and design has the power to do much more than just help people find the nursery. Every bulletin, banner, and coffee cup is an opportunity to shape the culture of your church through intentional, vision-aligned branding that stands the test of time. If that’s your ultimate goal, then updating your signs without rebranding first would be a massive waste of time and money! Schedule a time to talk and I’ll walk you through what a brand refresh could look like, so you don’t have to re-do your signs AGAIN in a couple of years.

Let’s talk about First Baptist Aurora. This was a church that once thrived but found itself dwindling in numbers and energy. That is, until Pastor Robert stepped in with a vision to create a community where high school dropouts and doctors, recovering addicts and homeschool moms, could all worship side by side. He wanted people to feel like they truly belonged. The church started to grow again, but there was a problem: their visual identity didn’t match the new life happening inside the walls. So, I partnered up to help them rebrand. Two words shaped our entire process: historic and urban. We pulled colors from the church’s own brick, molding, and stained glass to create a palette that felt timeless yet fresh. The church’s beautiful stained glass windows inspired a modern logo and sparked a key design element: the arch. We used arches everywhere, from logos and icons to social media graphics, creating a look that felt unified and deeply tied to the building’s architecture and story. The result? A brand that bridges the old and the new. Today, First Baptist Aurora has not just a growing congregation but a clear sense of identity. Visitors connect more quickly, and the leadership has tools to keep building momentum. Here's the takeaway for pastors: A good rebrand isn’t just about looking pretty! It’s about helping people see what God is doing in your ministry are and inviting them to be a part of it. P.S. You can see the full case study here, including our in-depth process and more images/video.

T-Shirts are something everyone wears and can be a very effective form of marketing. It makes sense that tees are the first thing many churches think of when they do an outreach push. But there’s something many pastors forget: most people are very selective about their wardrobe. Just because you give someone a shirt doesn’t mean they’re going to wear it. Just because they wear it once, doesn’t mean it will become a part of their regular rotation. There are three critical aspects of apparel that have to be dialed in for someone to wear it a second time. Fit Color Material You can’t just get one or even two of these right but make compromises on the others. It’s like multiplication. 5x5x0 is still 0. But, if you take the time and spend the extra money up front on nice material, exact color, and a good fit, you will be paid back exponentially. One shirt worn regularly could be seen by tens of thousands of people over the course of a year. But… a hundred shirts in garages or on a goodwill rack are totally useless in branding. Long story short: Don’t take the cheaper route to save a couple bucks per shirt. The quality difference between a $9 tee and a $12 tee is massive. One gets worn once and then donated or turned into a garage rag. The other becomes an asset that continues to preach your message for you over months and years.

Earlier this year, I took my wife on our first ever off-roading excursion and we learned an important lesson. We rented a UTV side-by-side and hit the trails of Wolf Pen Gap in Arkansas. There had been above-average rainfall in the area, and it turned out that many trails were inaccessible due to high water crossings. There was one place where we attempted to cross and almost got swept away. Not only did we get into that dangerous situation, we spent hours taking wrong turns, finding dead ends, and squinting at our map. When we did finally find some exciting spots, we only had time to explore a couple of them before the rental was due back. We came out of that experience alive (and with some good photos), but we learned this: A competent guide is worth the money. If we had hired someone to show us around, we would’ve found those good trails earlier in the day, not gotten lost, and enjoyed our time more. The thing is, unless you enjoy the adventure of discovering every dead end and perilous path for yourself, hiring an expert to guide you is going to save time, and keep you out of danger. P.S. With a rebrand, you’re not just trying to find a fun spot for recreation - you’re trying to get from point A to point B - which makes pro guidance even more critical.

If you have a good sense of fashion or a job that requires professional attire, you may have at one point gotten a custom-fitted suit. I’ve done this myself, and it felt great to have a jacket and pants that had been tweaked to fit my measurements. But the next level up is something I’ve never done, and that’s getting a custom-tailored suit made from scratch, with full customization of every detail. Unless you’re lucky and have a very specific body-type and build, you probably won’t find an existing garment that fits you as well as a bespoke suit would. I had a friend who got this done right after college, and I remember thinking, “Boy, I buy my shirts at TJ-Maxx, but he’s a real adult.” Here’s the application: Getting a custom-tailored suit signals personal maturity. In a similar way, getting a custom-tailored visual identity signals organizational maturity. For a visual identity to be custom-tailored means each part is carefully crafted to fit your organization. The logo is designed to represent your vision. The wordmark is tweaked and hand-picked to evoke a particular feeling. The colors are harmonized to stand out in your local context. Getting a bespoke visual identity signals organizational maturity. Bonus: If you have a custom-tailored suit with a very specific look, you probably don’t have to worry about theft - It won’t fit just anyone who tries it on.

Finding a designer to hire for a project comes with unexpected and paradoxical challenges. Unless you have a personal connection to a someone specific, you’re judging your options based on a stranger’s published work. Paradoxically, you’re forced to make aesthetic judgments of their style and fit before you actually hire them to help with your aesthetics. The best designer might not be the one whose style resonates with you the most. The counterintuitive truth is, the best designer might not be the one whose style resonates with you the most. Okay, so how can you evaluate a designer more effectively? Here are a few ways off the top of my head: Success stories on similar projects Clearly defined process Familiarity with your needs Pricing The thing is, if you’re trying to just make something you like, the subjective approach works just fine. If you’re trying to make something that will solve a problem or communicate an idea to more people, objectivity is critical.

After almost a decade in the design and branding industry, I’ve become convinced of something: The fastest and best way to a tangible community impact through a vision-driven church is by kingdom-first branding. Of course, not every church is ready to focus on branding… stability and trust need to come first. But if your congregation has those pre-requisites checked off, a kingdom-first brand is the most powerful way to galvanize your members and reach your community with the gospel. The idea of being kingdom-first isn’t something I came up with — it’s firmly grounded in Scripture. But seek first the kingdom of God and his righteousness, and all these things will be added to you. — Matthew 6:33 Jesus tells us to make God’s kingdom our priority, and he will provide for every need we have. Pastors have all kinds of desires for their ministries. Some want to see their church grow and multiply, so they can plant in nearby neighborhoods and cities. Some want their congregation to be more unified, healing fractures and restoring broken relationships. Some want to be known for their generosity, partnering with local organizations to serve their community. Some want to see members of their congregation discipling one another into a deeper knowledge and love for Jesus Some want to influence local and state politics, advocating for causes that align with God’s law Some simply want to resist the spiritual depravity of the culture around them I think it’s clear from scripture that God wants all of these things for every church, and much more. But these goals are not our ultimate priority. Advancing Christ’s kingdom is. So what does a kingdom-first brand actually look like? A kingdom-first brand doesn’t worry about attracting members from other churches (the kingdom doesn’t grow when we play “church musical chairs”). A kingdom-first brand avoids losing your church’s unique story in an attempt to look trendy A kingdom-first brand makes Christ the cornerstone of your communications. He is the cornerstone of the church, after all (Isaiah 28:16-17; Matthew 16:18; Mark 12:10; Ephesians 2:19-21) A kingdom-first branding approach gets to the heart of this question: how does your ministry uniquely relate to Christ, Congregation, and Community? I’ll be exploring those 3 C’s in the near future. Seek first the kingdom of God, and all these things will be added to you.

Messaging might be the trickiest part of brand-building, but it’s also the most important. While you want to stay consistent over time, there are ways to evaluate, tweak, and test your messaging so that it doesn’t become stale. Today, I want to look at the five steps that branding experts use for messaging refinement and apply it to a church context. By the end, you should have a good idea of how to make messaging adjustments (and if you need to at all). 1. Clarify the Core Ask yourself: “What exactly are our distinctives, and are they stated in a way people actually remember and repeat?” Here’s a practical test: Ask 5-10 people (leaders, members, new attendees) to describe the church’s mission/values in their own words. If responses vary widely or miss the mark, your messaging might lack clarity or memorability. 2. Dual-Audience Check I've written before about how church communication is unique because you have two audiences: a congregation and a community. Because of this, you need a way to evaluate your messaging with each. Congregation Filter: Does our messaging reflect the lived experience of our members? Do they feel seen and represented in our voice and values? Use quick polls, post-service questions, or a digital survey to find out. Community Filter: Would someone unfamiliar with church language understand and connect with this? Use the “Unchurched Neighbor Test”: Could someone not part of the church understand what you’re about from your website, signage, or social media? 3. Content Consistency Audit Review 3 to 5 pieces of existing content you’ve published in the past. These can be things like your website homepage, social media bio, flyer, sermon intro, or email footer. Are our distinctives clearly communicated here? Is the tone consistent and reflective of who we are? Is this memorable, clear, and people-centered… or is it vague and insider-focused? I recommend creating a simple scoring scale (1 - 5) so you can easily compare and evaluate each piece of content. 4. Decide on the Level of Tweak Needed Use this matrix to figure out how much you might need to adjust course with your church's brand messaging: 5. Small-Scale Testing It’s nerve-racking, but there’s no better way than real-world testing to know if you’ve made a meaningful change. Try your adjusted tagline, mission statement phrasing, or value summary in a few formats (social post, bulletin blurb, sermon series). Then, watch for engagement and organic adoption by your congregation. If people start using your new language on their own, you’re on the right track.