process

Messaging might be the trickiest part of brand-building, but it’s also the most important. While you want to stay consistent over time, there are ways to evaluate, tweak, and test your messaging so that it doesn’t become stale. Today, I want to look at the five steps that branding experts use for messaging refinement and apply it to a church context. By the end, you should have a good idea of how to make messaging adjustments (and if you need to at all). 1. Clarify the Core Ask yourself: “What exactly are our distinctives, and are they stated in a way people actually remember and repeat?” Here’s a practical test: Ask 5-10 people (leaders, members, new attendees) to describe the church’s mission/values in their own words. If responses vary widely or miss the mark, your messaging might lack clarity or memorability. 2. Dual-Audience Check I've written before about how church communication is unique because you have two audiences: a congregation and a community. Because of this, you need a way to evaluate your messaging with each. Congregation Filter: Does our messaging reflect the lived experience of our members? Do they feel seen and represented in our voice and values? Use quick polls, post-service questions, or a digital survey to find out. Community Filter: Would someone unfamiliar with church language understand and connect with this? Use the “Unchurched Neighbor Test”: Could someone not part of the church understand what you’re about from your website, signage, or social media? 3. Content Consistency Audit Review 3 to 5 pieces of existing content you’ve published in the past. These can be things like your website homepage, social media bio, flyer, sermon intro, or email footer. Are our distinctives clearly communicated here? Is the tone consistent and reflective of who we are? Is this memorable, clear, and people-centered… or is it vague and insider-focused? I recommend creating a simple scoring scale (1 - 5) so you can easily compare and evaluate each piece of content. 4. Decide on the Level of Tweak Needed Use this matrix to figure out how much you might need to adjust course with your church's brand messaging: 5. Small-Scale Testing It’s nerve-racking, but there’s no better way than real-world testing to know if you’ve made a meaningful change. Try your adjusted tagline, mission statement phrasing, or value summary in a few formats (social post, bulletin blurb, sermon series). Then, watch for engagement and organic adoption by your congregation. If people start using your new language on their own, you’re on the right track.

Raise your hand if you’ve seen a designer offer their services like this: “$1,000 for 3 concepts and 2 revisions.” That seems reasonable enough - surely you can get something great out of 3 concepts and 2 revisions, right? Well, maybe. In the end it all comes down to the project’s risk tolerance. This can be a great fit you’re needing is a set of sermon series graphics or a tee shirt design, but what if the project is bigger, like a new logo or even a full rebranding? Now’s the time to evaluate your risk tolerance. Here’s the question you should be asking: How long do we plan to keep this logo? If the answer is just for a few years, then it doesn’t matter too much if the logo’s not quite a perfect fit. With a short-term, “band-aid” logo, missing the mark slightly is okay, because you get to take another shot later. However… If you’re wanting a timeless logo that will capture your vision and last for decades, then limited revisions is the wrong model to use. Removing the pressure of "this is our last round - we have to say yes," gives a church the freedom to think more objectively about what is going to best serve their congregation for the long haul. Without that freedom, you're probably going to end up over-time and over-budget. And the problem probably isn't the designer or you, it's the process you agreed to follow. This is why I price all my projects with unlimited revisions built in. I'd be delusional if I did this solely on the basis of my skills. I'm confident in my skills - don't get me wrong - but I'm WAY MORE confident in the process. My church rebrand process has been shaped by a decade of design experience and the unique projects I've worked on for churches all over North America.

After almost a decade in the design and branding industry, I’ve become convinced of something: The fastest and best way to a tangible community impact through a vision-driven church is by kingdom-first branding. Of course, not every church is ready to focus on branding… stability and trust need to come first. But if your congregation has those pre-requisites checked off, a kingdom-first brand is the most powerful way to galvanize your members and reach your community with the gospel. The idea of being kingdom-first isn’t something I came up with — it’s firmly grounded in Scripture. But seek first the kingdom of God and his righteousness, and all these things will be added to you. — Matthew 6:33 Jesus tells us to make God’s kingdom our priority, and he will provide for every need we have. Pastors have all kinds of desires for their ministries. Some want to see their church grow and multiply, so they can plant in nearby neighborhoods and cities. Some want their congregation to be more unified, healing fractures and restoring broken relationships. Some want to be known for their generosity, partnering with local organizations to serve their community. Some want to see members of their congregation discipling one another into a deeper knowledge and love for Jesus Some want to influence local and state politics, advocating for causes that align with God’s law Some simply want to resist the spiritual depravity of the culture around them I think it’s clear from scripture that God wants all of these things for every church, and much more. But these goals are not our ultimate priority. Advancing Christ’s kingdom is. So what does a kingdom-first brand actually look like? A kingdom-first brand doesn’t worry about attracting members from other churches (the kingdom doesn’t grow when we play “church musical chairs”). A kingdom-first brand avoids losing your church’s unique story in an attempt to look trendy A kingdom-first brand makes Christ the cornerstone of your communications. He is the cornerstone of the church, after all (Isaiah 28:16-17; Matthew 16:18; Mark 12:10; Ephesians 2:19-21) A kingdom-first branding approach gets to the heart of this question: how does your ministry uniquely relate to Christ, Congregation, and Community? I’ll be exploring those 3 C’s in the near future. Seek first the kingdom of God, and all these things will be added to you.