visitor

Have you heard the term "visitor journey?" A good rule of thumb for churches is that a visitor should have no less than 5 brand “touchpoints," or places where they can interact with your brand. The best way I've found to identify those touchpoints is to think about your visitor journey. What do they see? Who do they talk to? How long do they spend in each place? This is critical to get right for larger churches, but it also applies to a church plant reaching their community for the first time. Here’s a starter outline of a visitor journey: Visitor finds you online (do they see photos of your people, building, or logo?) They drive up to your parking lot (do they see the same people, building, and logo?) They walk inside (do they see wayfinding? A welcome banner? A greeter with a name tag?) They sit down in the sanctuary (do they see at least one announcement slide that is relevant to them? What about in the bulletin?) I’ll let you continue your list from there, but here's the thing: If you can’t remember what your visitor journey looks like, your visitors probably aren’t remembering your church either.

These days everybody and their dog are expected to have a website. Why is that? The reality is that it’s hard to exist without a digital presence. Tending your brand in the real world is only half the battle. Some churches will leverage social media platforms and tools like Church Center to do their basic functions of event planning, send emails, and make announcements. This can check off the basics, but there’s a critical way your website can make your brand truly galvanizing and memorable. Done right, your website is where your logo, photography, color, and copywriting tone of voice intersect with and reinforce your vision, mission, values, and origin story. I’ll go deeper on these in future posts. The point is: all those things become missed opportunities if you don’t have a digital hub for your brand. Tend your brand digitally too.

People attend your church for a reason. Don’t be afraid to ask your congregation what that reason is. I grew up in the church, but it wasn’t until adulthood that I realized how significant the local church is in God’s plan for his kingdom. Christ meets the spiritual needs of his Church generally, but he also meets our individual needs through individual, unique, local churches with unique identities. Maybe you’re the only reformed church within driving distance. Maybe you’re the most hospitable church with young families. Whatever the reason is, there’s a need that your church uniquely meets for your members. Identify that, and you have the foundation for a galvanizing brand.

A friend told me they have a saying in sales world, “Confused people never buy.” It’s a maxim to keep rookie salesmen from making the critical mistake of overloading their prospects with information.Instead of focusing on one or two unique benefits of the product, they’ll talk about all the little complex features. But this is actually counterproductive. Seasoned salesmen know that people buy when they have the most clarity around just one or two pieces of information. Here’s the question: does your church brand promote clarity or does it create confusion? Like it or not, branding can easily be the difference between visitors who don’t come back and excited new members who join. Tend your brand in a way that tells a simple, coherent story. P.S. Simple and clear doesn’t always mean easy. That’s why I offer a complete rebrand package for churches who are tired of mismatched branding and want a permanent fix.

I see too many churches missing chances for continued visitor engagement. Does this sound familiar? “Thanks for attending, follow us on Facebook for announcements!” Giving people a link to your social media page isn’t bad, but there is a much better way to encourage visitors to continue engaging with your church. Most people are coming to church with the intention of getting something deeper than what they can get online. So give them that! Instead of asking something of them, offer them something that they would be crazy to say no to. Here are the three easy and effective ways to do that: 1. Next Steps After What They Just Got This is an easy one. Offer visitors the next thing that follows from how they just engaged. Why? If they came for a worship conference or at a summer camp, the next steps are going to be activities like discipleship, Bible studies, and community. If they experienced the power of the gospel and God’s people at the event, they’re going to naturally want this. And, if you’re like most churches, these are all programs that your church already offers! 2. More of the Same Thing Offer visitors more of the same thing they just experienced. This is helpful in circumstances where the engagement is something your church participates in on a regular basis. If you have a weekly cadence of a Wednesday night Bible study for Sunday morning worship, and a visitor attends for that particular event, offer them an easy way to continue to come. This offer should somehow make attending next week even easier. 3. Something Similar But Better This one is pretty self explanatory. If a visitor is attending a Wednesday night community bible study, offer them a small group of people in your church where they’ll go deeper and get to study over a longer period of time with people they know. If someone visits a Sunday morning worship service, offer them Wednesday night worship or a prayer meeting. Following these three strategies will help you guide visitors along the journey of engaging and identifying with your church, so that they can ultimately join.

Got a website for your church but it’s missing that extra-clean, professional look? I’ve got four tips for you today that are guaranteed to make it better. If you do these things, your web visitors will have an easier time finding what they’re looking for and you’ll have more people walking through your church’s digital front door. 1. Be Selective with Content The more different pieces of content there are on your site, the less likely visitors are to read any of it. Reduce the amount of information you’re presenting and cut any text that isn’t absolutely necessary. Pro tip: write as if you’re explaining your church to a total stranger at a 4th grade reading level. Here are a few practical ways to slice and dice: Headings should be between 1-10 words Paragraphs should be less than 50 words Use bulleted lists instead of sentences with commas 2. Increase Font Sizes If your content has been distilled to follow the word counts above, you’ll be able to bump up the size of your headings and body copy. This makes the site easier to skim, and helps older readers who might struggle with small text. I recommend 20-25px for body text, and 48-72px for your largest heading. 3. Provide a Clear Call to Action If someone happens to land on your website, you want to give them a clear next step, just like you would for a visitor who to your church on Sunday morning. Whether that’s filling out a digital connection card or watching your service livestream, make sure that there is a stand-out action someone can take, and that each button says exactly what it does. Pro tip: Avoid links and buttons that say like “Learn More” or “Click Here.” Instead, use labels that are specific and tell the user what to expect when they click that particular button. 4. Prioritize Menu Items Just like cutting down text, you also want to reduce the number of options you’re presenting to visitors. I’m working on a website refresh right now with an organization whose old website had FIFTY FIVE different links in the main menu. The decision paralysis and brainpower it takes to find what you’re looking for can get overwhelming very fast. Try to limit your main menu to 5 options or less. You can always link to additional pages from one of those main pages, but this approach keeps everything organized and easy to navigate.